Operations Supervisor, Collectibles (Day Shift)

Collaborative Solutions; Ruislip; On-site; GBP 42,000; Full time

Job summary

A leading collectibles company in Ruislip seeks an Operations Supervisor to manage an authentication team ensuring accuracy and efficiency. The ideal candidate has at least 2 years of managerial experience in collectibles or related fields, strong leadership abilities, and exceptional communication skills. This full-time role offers a competitive salary of £42,000 plus potential bonuses.

Benefits

Minimum of 5.6 weeks of paid holiday

Statutory Sick Pay eligibility

Workplace Pension scheme

Flexible Working Requests

Professional development opportunities

Qualifications

• 2 years of experience in collectibles grading or authentication.
• 2 years in a managerial/supervisory role including hiring.
• Strong verbal and written communication skills.

Responsibilities

• Supervise staff training and scheduling.
• Monitor staff productivity and morale.
• Implement procedures to improve team efficiency.

Skills

Leadership

Problem Solving

Communication

Project Management

Customer Relationship Management

Education

Bachelor’s degree (Hons) in a related field

Job description

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault and sell millions of record‑setting collectibles while modernising and digitalising the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs and memorabilia. Our subsidiaries include PSA, PCGS, SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas and Paris.

Position: Operations Supervisor – Collectibles

Location: Ruislip, Middlesex, UK

Reports To: Manager, eBay

Employment Type: Full‑time (Contracted Position through an Employer of Record)

Compensation: £42,000 per annum. Actual compensation varies based on a variety of non‑discriminatory factors including location, job level, experience and skill set. The role may be eligible for bonuses, commissions or other forms of compensation – please ask your recruiter for details.

Role Overview

The Operations Supervisor is a leadership role responsible for managing staff and ensuring all team members are properly trained and working at the highest capacity. The core purpose is to build and lead a high‑performing authentication team that consistently delivers accurate authentication results while creating an environment where team members develop their expertise and take pride in getting it right for every collector.

The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in collectors authentication and grading standards, and will add experience and depth to our authentication team through both their expertise in the content and their training and leadership skills.

In this role you will champion Collector Obsession by ensuring every item receives the attention and accuracy it deserves, understanding that our customers trust us with their most prized possessions.

Key Responsibilities

Team Leadership & Development

• Supervise staffing, training and scheduling of department personnel, embodying our value of Bringing Out the Best in Everyone.
• Monitor staff productivity and assign tasks as needed to optimise efficiency.
• Create and maintain departmental structure, morale and sense of team through kind and respectful leadership.
• Develop staff skills and create a rewarding and fulfilling work environment where continuous learning is encouraged.
• Act as a knowledgeable and accessible resource for team members, sharing expertise and fostering knowledge transfer.
• Lead by example and champion all company policies, including safety, attendance and security.
• Seek out and listen to diverse perspectives, creating an inclusive environment where all team members feel valued.

Operations & Quality Management

• Develop production goals and ensure that they are met without compromising quality standards.
• Plan employee schedules to meet daily operations goals while maintaining work‑life balance.
• Ensure all team members use the appropriate resources to identify items accurately.
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Implement improvements to keep error percentage to a minimum, living our Get It Right value.
• Actively devise strategies to maintain acceptable service levels.
• Maintain accurate records and documentation.

Problem‑Solving & Continuous Improvement

• Create effective solutions for issues that arise within the department, approaching problems with Start With Why thinking.
• Address challenges transparently and early.
• Seek feedback early and often from team members and stakeholders to drive continuous improvement.
• Think long‑term about departmental development and customer benefit.

Stakeholder Management

• Interact with third‑party partners with strong customer‑facing communication and support.
• Build and maintain positive relationships with internal and external stakeholders.
• Lead with integrity in all client interactions, making decisions that prioritize honesty and quality.

Required Qualifications & Experience

• 2 years of professional experience in a similar role in collectibles grading or authentication, fragile item mail processing or shipping, or as an art or antiques valuer, handler or technician (or related role).
• 2 years in a managerial/supervisory role including hiring, scheduling and assigning work, reviewing performance and recommending salary increases, promotions, transfers, demotions or terminations.
• 2 years managing third‑party client relationships or working in a customer/client‑facing role.
• Bachelor’s degree (Hons) in a related field or equivalent work experience.
• Familiarity with standard concepts, practices and procedures within trading cards, tickets, artwork and other forms of sports and non‑sports collectibles.
• Ability to travel to other sites (minimal to occasional).
• Strong verbal and written communication, including the ability to understand and relay company policies/procedures.
• Data‑driven problem solver with an understanding of general business implications of decisions.
• Strong project management and planning/organisational skills; ability to develop and execute realistic action plans.

Desired Attributes

• Dependable and personable team player who works well with both internal and external stakeholders.
• Influential leader who can inspire and motivate others and effectively drive change within the department.
• Comfortable multitasking and prioritising a variety of projects in a fast‑paced environment with little room for error.
• Demonstrates our values through actions: leads with integrity, assumes positive intent and treats all items and people with respect.
• Committed to fostering an inclusive environment and seeking diverse perspectives.
• Proactive problem‑solver who questions assumptions and seeks to understand context before implementing solutions.

What We Offer

• Competitive salary.
• Opportunity to lead a team in the world’s premier collectibles authentication company.
• Professional development and continuous learning opportunities as part of our commitment to Bringing Out the Best in Everyone.
• Culture that values feedback, transparency and long‑term thinking.
• Inclusive and supportive workplace where kindness and respect are foundational.
• Work with passionate collectors and rare valuable items daily.
• Be part of a global leader in collectibles authentication and grading with offices worldwide.

Benefits

• Holiday Entitlement: Minimum of 5.6 weeks of paid holiday per year, including public holidays (28 days annually for full‑time employees, pro‑rated for part‑time).
• Sick Pay (SSP): Eligibility for Statutory Sick Pay for up to 28 weeks in line with UK government criteria.
• Family Leave: Comprehensive statutory leave and pay for maternity, paternity and adoption, aligning with UK government guidelines.
• Workplace Pension: Automatic enrollment into a workplace pension scheme with contributions from both you and HQ Simple.
• Flexible Working Requests: Right to request flexible working arrangements after 26 weeks of continuous employment.
• Jury Service Leave: Support and necessary time off if called for jury service, with the ability to claim loss of earnings from the court.

Working Conditions

This role primarily operates within a warehouse environment which may include adjacent office spaces.

Occasional travel to other sites may be required.

Fast‑paced environment requiring attention to detail and ability to manage multiple priorities.

Requires leadership presence on the operations floor and close collaboration with team members.

How to Apply

To apply please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format or reasonable adjustments for the interview process, please contact us.

References will be requested as part of the interview process.

Right to Work

Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences.

Equal Opportunities

Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other legally protected characteristics.

This job description is intended as a guide to the main responsibilities and duties of the role. It is not exhaustive and may be subject to change to meet the operational needs of the business.

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