Operations Supervisor

Adecco; Milton Keynes; On-site; GBP 34,000; Full time

Job summary

A leading logistics organization in the UK is seeking an Operations Supervisor to oversee day-to-day operations in a transport office. The ideal candidate will ensure smooth customer service, manage transport operations using TMS, and coordinate drivers effectively. Strong communication, organisational abilities, and experience in logistics are preferred. The role offers a permanent position with a competitive salary and various benefits.

Benefits

Company Pension Scheme (NEST)

Critical Illness Cover

Death in Service Benefit

20 days annual leave + bank holidays

Qualifications

• Strong communication skills required.
• Organisational abilities and multitasking necessary.
• Experience in transport or logistics desirable.

Responsibilities

• Handle inbound calls and emails for customer service.
• Manage customer jobs using TMS for documentation.
• Coordinate driver resources and manage deliveries.
• Maintain accurate records for all jobs and complaints.
• Collaborate with managers for efficient planning.

Skills

Strong communication and interpersonal skills

Excellent organisational and multitasking abilities

Comfortable in a fast-paced environment

Proficient in using web-based systems and Microsoft Office

Experience in transport or logistics operations

Experience using Transport Management Systems (TMS)

Job description

Overview

Job Title: Operations Supervisor

Location: Aylesbury, office based

Contract: Permanent, Full Time

Working hours: 7am – 5pm (30-minute lunch break)

Salary: £33,517.00 per annum

About Our Client

Join a leading organisation in the Logistics & Transportation sector, dedicated to delivering exceptional service and operational excellence. As an Operations Supervisor, you\'ll play a pivotal role in ensuring smooth day-to-day operations within a dynamic transport office.

Benefits

• Company Pension Scheme (NEST Government approved)
• Critical Illness Cover
• Death in Service Benefit
• 20 days annual leave + bank holidays

Responsibilities

• Customer Service & Communication: Handle inbound calls from customers, drivers, and clients. Respond to emails regarding quotes, queries, and complaints. Ensure customer satisfaction and maintain strong client relationships.
• Transport Management System (TMS) Operations: Manage customer jobs and consignments using TMS. Accept and allocate jobs; communicate updates to all parties. Ensure proper documentation and resolve discrepancies promptly.
• Driver Coordination: Process driver paperwork and provide job-specific instructions. Ensure daily defect sheets are completed.
• Planning & Resource Allocation: Collaborate with the Operations Manager to allocate driver resources. Work with the Warehouse Manager to plan deliveries efficiently. Monitor and distribute collections and deliveries effectively.
• Administrative Duties: Maintain accurate records for all jobs and complaints. Book deliveries and manage redelivery charges.

Skills & Experience

• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• Comfortable in a fast-paced environment
• Proficient in using web-based systems and Microsoft Office
• Experience in transport or logistics operations is desirable but not essential
• Experience using Transport Management Systems (TMS) is beneficial

How to apply

If you are ready to take on this exciting challenge as an Operations Supervisor, we want to hear from you! Please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

Equality & Inclusion

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.