Operations Supervisor

Gopuff; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday Pay

Sick Pay

Job summary

Gopuff in Kentish Town, England, United Kingdom is seeking an Operations Supervisor to lead the shift, ensure order accuracy, and oversee fast, efficient delivery to customers.

Reporting to a Site Leader, you will train new team members, manage stock and goods in/out, coordinate with drivers, and maintain a clean, safe warehouse environment. This role suits someone with experience in retail or warehouse settings and a proactive, team-driven mindset.

Qualifications

• Experience in restaurant, dark store, retail or warehouse setting.
• Proficiency with MS Office / Google Workspace.
• Strong work ethic, punctual and honest.
• Thrives in fast-paced environments.
• Organised, team-oriented with a positive attitude.
• Flexible for peak hours (5pm - 4:30am).

Responsibilities

• Lead the warehouse team during shift and train new members.
• Pick and pack items accurately for dispatch.
• Coordinate with drivers to ensure smooth deliveries.
• Contact customers for substituted or out-of-stock items.
• Receive goods from vendors; resolve discrepancies.
• Stock management and cycle counts to minimise stockouts.
• Maintain a clean, organized warehouse.

Skills

Leadership

Team management

Stock control

Customer service

Tools

MS Office

Google Workspace

Job description

Overview: Gopuff is looking for a Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, Operations Supervisor play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.

Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

• Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
• Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
• Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
• Issue resolution: Contact customer for substituted or out-of-stock items
• Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management: keep the warehouse clean, organized and a space you can be proud of

About You:

• You have experience working in a restaurant, dark store, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
• Strong work ethic, punctual, responsible and honest
• Must thrive in fast-paced environments
• Organised, team-oriented, positive attitude and helpful
• Flexible and available during peak hours (5pm - 4:30am)
• Holiday Pay + Sick Pay

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.

And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you're hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Operations Supervisor • Kentish Town, England, United Kingdom, NW5 9SP