Operations Supervisor

Doocey Group; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run traffic management firm based in Gloucester is looking for an Operations Supervisor to manage depot and traffic operations. You'll support the Depot Manager, oversee traffic management operatives, and ensure compliance with safety standards while maintaining operational efficiency. Ideal candidates will have strong leadership, communication skills, and at least 1 year of supervisory experience in traffic management. This is a great opportunity to work in a progressive environment with a focus on high standards and safety.

Benefits

Competitive salary

Regular salary reviews

Family-run business values

Qualifications

• Minimum 1 year experience in a Supervisory role within traffic management.
• Experience in all aspects of 12D traffic management.

Responsibilities

• Support the Depot Manager in the efficient running of the depot and traffic management operations.
• Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety.
• Handle customer queries and complaints professionally.
• Monitor operational efficiency, including labour, equipment use and overall depot performance.

Skills

Strong leadership

Excellent communication

Organisational ability

Proactive mindset

Calm under pressure

Problem-solving skills

Professionalism

Reliability

Adaptability

Education

CSCS Card

Lantra 12D M1, M2, M3, M5 & M6

Full UK driving licence

Job description

Overview

To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot.

Responsibilities

• Support the Depot Manager in the efficient running of the depot and traffic management operations
• Assist with daily and forward planning to ensure sites are installed and maintained to required standards
• Deputise for the Depot Manager during periods of absence
• Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs
• Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices
• Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained
• Handle customer queries and complaints professionally, ensuring prompt resolution
• Monitor operational efficiency, including labour, equipment use and overall depot performance
• Ensure accurate completion of company paperwork, digital records and performance reporting
• Participate in the out-of-hours rota to maintain 24/7 operational coverage
• Promote a professional working environment and uphold company values in all public and customer interactions
• Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses
• Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development

Technical Skills & Experience

• Strong leadership
• Excellent communication
• Organisational ability
• Proactive mindset
• Calm under pressure
• Problem-solving skills
• Professionalism
• Reliability
• Adaptability
• Minimum 1 year experience in a Supervisory role within traffic management
• Experience in all aspects of 12D traffic management

Qualifications & Training

• CSCS Card
• Lantra 12D M1, M2, M3, M5 & M6
• Full UK driving licence

Benefits

Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.