Operations Supervisor

Ingram Content Group; Dunstable; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics and distribution firm based in Dunstable is seeking an Operations Supervisor for the night shift. The role involves overseeing production activities, ensuring quality monitoring, and leading a team of Production Associates. Candidates should have over 3 years of manufacturing experience, including supervisory roles, with strong leadership and communication skills. Benefits include a competitive salary and professional development opportunities.

Benefits

Competitive salary

Life Assurance

Professional Development

Free hot drinks

Long service awards

Cycle-to-Work scheme

Qualifications

• At least 3 years of manufacturing experience, including 1 year in a supervisory role.
• Strong understanding of manufacturing process control.
• Proven leadership abilities to meet deadlines.

Responsibilities

• Supervise Production Associates for productivity and performance.
• Oversee process control, quality monitoring, and corrective actions.
• Train new associates and implement efficiency improvements.

Skills

Leadership

Conflict Resolution

Communication

Organizational Skills

Production Metrics Understanding

Education

GCSEs or equivalent

Tools

Production Management Software

Microsoft Office

Quality Control Systems

Job description

Operations Supervisor – Night Shift
Ingram Content Group UK Ltd, a leader in on‑demand print and distribution services for books, is seeking an Operations Supervisor to oversee and coordinate all production activities during the night shift.

Responsibilities

• Supervise and lead Production Associates, ensuring optimal performance, productivity, and adherence to company policies.
• Oversee process control and quality monitoring, identifying deviations and taking corrective action.
• Ensure production flow meets turnaround time (TAT) objectives.
• Maintain shift production reports, downtime logs, and quality control documentation, and communicate key information during handovers.
• Promote a safe working environment by enforcing safety protocols and leading regular safety audits.
• Identify and implement continuous improvement initiatives to increase efficiency and reduce waste.
• Assist in training new associates and cross‑training team members.
• Act as On‑Site Manager (LSI) in the absence of the manufacturing shift manager.
• Report accidents or potential hazards to the Health and Safety team immediately.

Qualifications

• 3+ years manufacturing experience with at least 1 year in a supervisory or team lead role.
• Strong understanding of manufacturing process control and production metrics.
• Proven ability to lead teams, resolve conflicts, and meet production deadlines.
• Excellent communication and organizational skills.
• Proficient in production management software, Microsoft Office, and quality control systems.
• GCSEs or equivalent education.
• Lean manufacturing, problem‑solving and continual process improvement experience.

Physical Demands

• Walk and stand continuously during the shift.
• Lifts/carries, pushes/pulls, grips/grasps within full range of motion.
• Can bend, kneel, squat, twist, turn, and reach above shoulder height.
• Works a 12‑hour shift as required.

Benefits

• Competitive salary.
• Life Assurance.
• Continuous Professional Development and Training Opportunities.
• Free hot drinks.
• Long service awards.
• Cycle‑to‑Work scheme.