Operations Specialist - Patient Info Desk Associate

Care New England; Warwick; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Warwick seeks an Operations Specialist to provide exceptional customer service at the patient information desk. Responsibilities include assisting patients, answering inquiries, and performing administrative tasks. Ideal candidates will hold a high school diploma and have experience in customer service or administrative roles, along with excellent communication skills. Flexibility to work various shifts is required.

Qualifications

• Proven experience in a customer service or administrative role.
• Ability to handle confidential information with discretion.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Greet and assist patients at the information desk.
• Respond to inquiries and provide accurate information.
• Handle incoming calls and route them appropriately.
• Maintain a clean and organized workspace.
• Assist with administrative tasks such as data entry.
• Collaborate with staff for effective operations.

Skills

Customer service experience

Communication skills

Organizational abilities

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking an Operations Specialist (Patient Info Desk Associate) to join our team. The primary responsibility of this role is to provide exceptional customer service and support to patients at the information desk located in the main lobby. The Operations Specialist will handle inquiries, provide accurate information, and assist with various administrative tasks to ensure smooth operations at the patient information desk.

This position is a per diem position, which means filling in on an as needed basis and picking up shifts when full time/part time staff are out.

Qualifications

• High school diploma or equivalent required
• Proven experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in basic computer skills and software applications
• Ability to handle confidential information with discretion

Responsibilities

• Greet and assist patients in a professional and friendly manner at the information desk
• Respond to inquiries and provide accurate information regarding hospital services, policies, and procedures
• Handle incoming calls and route them to the appropriate department or individual
• Maintain a clean and organized workspace at the information desk
• Assist with administrative tasks such as data entry, filing, and scheduling appointments
• Collaborate with other staff members to ensure efficient and effective operations at the patient information desk

Additional Requirements

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to adapt to changing priorities and procedures
• Strong problem‑solving skills and ability to address patient needs promptly
• Flexibility to work shifts, including weekends and holidays

Care New England Health System (CNE)

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case‑by‑case basis.

EEOC Statement

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement

Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.