Operations Specialist: Global Client Processing & Quality

FNZ; Ipswich; On-site; GBP 35,000 - 55,000; Full time

Job summary

FNZ seeks an Operations Specialist to manage core processing within designated areas, ensuring accurate execution and high-quality service for Corporate and Retail clients. You will support KPI delivery, client relationships, and adherence to controls while contributing to transformation initiatives.

The role emphasizes day-to-day processing accuracy, regulatory and risk reporting, and collaboration across teams to maintain service standards and client satisfaction.

Qualifications

• Degree or equivalent in finance, business or numerate discipline.
• Experience in wealth management/platform operations and client services.
• Proficiency in Excel for data analysis and reporting.

Responsibilities

• Handle day-to-day processing with accuracy and quality.
• Deliver KPI/KRI targets in line with client contracts.
• Support and contribute to Operational Transformation programmes and continuous improvement.
• Complete risk management tasks including Attestation and Breach reporting.
• Maintain operational controls to reduce errors and prevent fraud.
• Support processing of client assets and client money and provide reporting.

Skills

Client services

Excel for data analysis

Attention to detail

Ability to meet deadlines

Interpersonal communication

Education

Finance or numerate degree

Tools

Excel

Job description

FNZ seeks an Operations Specialist to manage core processing within designated areas, ensuring accurate execution and high-quality service for Corporate and Retail clients. You will support KPI delivery, client relationships, and adherence to controls while contributing to transformation initiatives.

The role emphasizes day-to-day processing accuracy, regulatory and risk reporting, and collaboration across teams to maintain service standards and client satisfaction.