Operations Specialist: Care, Coordination&Global Logistics

International SOS; Greater London; On-site; GBP 29,000 - 34,000; Full time

Job summary

A global health and security services provider in London is seeking an Operations Specialist to ensure smooth daily operations. You will collaborate across departments, optimize processes, and uphold service standards. The ideal candidate has excellent communication skills, critical thinking ability, and experience in customer service. You will receive a starting salary of £29,000 annually, career development opportunities, and a benefits package including private healthcare and pension scheme. Join us to be part of a dedicated global network.

Benefits

Structured career development track

18 days annual leave

Private health care and dental cover

Pension scheme

Paid volunteering day

Discount schemes

Discount schemes

Qualifications

• Experience as a Customer Service Executive in a contact centre or similar environment is beneficial.
• Interest in Healthcare, World Politics or International Security is preferred.

Responsibilities

• Demonstrate a caring attitude when answering queries.
• Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims.
• Assess situations, coordinate medical care and communicate logistics.
• Collaborate with medical and operations experts.

Skills

Excellent communication skills (verbal and written)

Critical thinking

Organisational skills

Sympathetic nature

Confidence in Microsoft Office

Education

A’ Level or Degree level

Job description

A global health and security services provider in London is seeking an Operations Specialist to ensure smooth daily operations. You will collaborate across departments, optimize processes, and uphold service standards. The ideal candidate has excellent communication skills, critical thinking ability, and experience in customer service. You will receive a starting salary of £29,000 annually, career development opportunities, and a benefits package including private healthcare and pension scheme. Join us to be part of a dedicated global network.