Operations Specialist

Gallagher; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance brokerage is seeking an Operations Specialist for a 12-month contract in London. You will manage team processing, ensure compliance, and support client onboarding. Ideal candidates should possess strong operational skills and excellent communication abilities. The role offers a competitive salary and diverse benefits including a pension plan and holiday options.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Discounted gym membership

Qualifications

• Strong operational and project management skills.
• Excellent communication and interpersonal abilities.
• A commitment to compliance and delivering exceptional service.

Responsibilities

• Manage all team processing using internal systems.
• Liaise with finance for accurate reporting.
• Act as point person for client onboarding.

Skills

Strong operational skills

Project management skills

Excellent communication

Interpersonal abilities

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Specialty are currently seeking an Operations Specialist to join our team on a 12-month fixed-term contract. This is an exciting opportunity to contribute to the success of our growing MALT division ensuring excellence in service delivery and compliance with our high standards.

As an Operations Specialist, you will play a pivotal role in supporting the team and driving operational success. Your responsibilities will include:

• Team Processing: Managing all team processing using internal systems (GXB).
• Financial Reporting: Liaising with finance colleagues to ensure accurate financial reporting.
• Client Onboarding: Acting as the point person for client onboarding and TOBA support.
• Project Leadership: Supporting team and operations colleagues on projects, leading them to success by utilising internal and external resources.
• Compliance: Ensuring adherence to the Group Professional Standards Manual, statutory requirements, and Gallagher’s shared values, with a focus on managing client information, whistleblowing, treating customers fairly, and financial crime.
• Centre of Excellence: Supporting the team to be a centre of excellence in respect of local and Group policies and procedures.
• Presentations: Assisting in designing, preparing, and delivering presentations, both written and oral.
• Training: Completing and passing all mandatory training requirements.
• Additional Duties: Undertaking other reasonable duties as directed by senior and line management.

How you'll make an impact

You will also assist operations colleagues in:

• Anticipating changes in the business environment and developing proactive plans.
• Budgeting, planning, and monitoring related results.
• Delivering operational goals aligned with divisional and corporate standards.
• Implementing systems and controls to ensure compliance.
• Supporting people management processes and challenges.
• Acting as the conduit between the team and central support areas.
• Monitoring performance MI against agreed service levels.
• Administering key processes and ensuring timely, accurate issuance of high-quality service in line with SLAs, company policy, and external regulations.
• Providing escalation support for client service challenges.

About You

We are seeking a proactive and organised individual with:

• Strong operational and project management skills.
• Excellent communication and interpersonal abilities.
• A commitment to compliance and delivering exceptional service.
• The ability to work collaboratively within a team and with external resources.
• A focus on putting clients at the heart of everything we do.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

The minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as \"protected characteristics\") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.