Operations Specialist

VOSAIO Travel Ltd; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A travel and operations company is seeking a Group Operations Specialist in London to manage travel bookings, provide client support, and liaise with suppliers. The successful candidate will demonstrate strong customer service skills, effective communication, and a collaborative team spirit. This role offers a competitive salary, hybrid working arrangements, and opportunities for travel. The ideal candidate should have excellent organization skills and a problem-solving mindset.

Benefits

Competitive salary

Generous bonus structure

Hybrid working arrangements

Opportunities for travel and FAM trips

Qualifications

• Excellent communication skills in English, both written and verbal; additional languages is a plus.
• Ability to manage time effectively and multi-task.
• Strong customer service skills and adaptability to changing priorities.

Responsibilities

• Manage end-to-end travel bookings, including flights, hotels, and tours.
• Act as the primary contact for clients before, during, and after travel.
• Liaise with suppliers to confirm services and monitor supplier performance.
• Ensure high-quality service delivery and support the finance team with payment processing.

Skills

Customer service orientation

Problem-solving

Time management

Effective communication

Team collaboration

Job description

JOB TITLE: Group Operations Specialist

DEPARTMENT: Operations Department

REPORTS TO: Operations Manager

Business Context

With over 35 years of expertise, Operation Europe Ltd. is a trusted incoming tour operator specialising in customised special-interest group travel across Europe and the UK. Strong supplier partnerships and a reputation for quality enable us to deliver seamless, tailored travel experiences. We are now seeking a Group Operations Specialist to join our growing Operations team in our vibrant canal-side London office.

The Role

As the Group Operations Specialist, you will play a key role in managing end-to-end travel operations, from bookings and reservations to itinerary coordination. The role requires strong organisational skills, attention to detail, and the ability to high-quality service. You will act as the primary point of contact for clients, providing professional support, whilst also building and maintaining strong supplier relationships worldwide. With a customer-focused mindset and strong communication skills, you will ensure seamless service delivery and occasionally travel for familiarisation (FAM) trips or supplier meetings. Flexibility to provide on-call support during peak travel seasons is also an important part of the role.

Key Responsibilities

Booking & Reservations

• Manage end-to-end travel bookings, including flights, hotels, transportation, tours, and other services.
• Process bookings using the in-house reservation systems.
• Coordinate itineraries for individuals and groups.

Client Support & Communication

• Act as the primary contact for clients prior to, during, and post-travel.
• Handle client queries, amendments, cancellations, and special requests.
• Provide accurate and timely travel documentation e.g. tickets, vouchers, itineraries.

Supplier Coordination

• Liaise with local and global suppliers to confirm services.
• Secure competitive rates and monitor supplier performance.
• Maintain strong supplier relationships.

Operational Excellence

• Ensure efficient and high-quality service delivery.
• Monitor and update internal systems and client records accurately.
• Advise and assist clients whilst on tour.

Reporting & Administration

• Reconcile invoices.
• Support the finance team with payment processing.

Person Profile

• Strong customer service orientation and problem-solving skills.
• Ability to manage time effectively and multi-task.
• Adaptable approach to changing priorities.
• Team player with a collaborative working style and effective communication skills.
• Confidence in decision-making.
• Excellent communication skills in English both written and verbal; additional languages is a plus.

What you can expect

• Competitive salary
• Monday to Friday working week, with Hybrid working arrangements (following probation).
• Generous bonus structure, eligibility following one year's service.
• Opportunities to attend FAM trips in Europe and to travel to client markets for business.
• A friendly, co-operative, and rewarding working environment.