Operations Service Manager (Cloud Services)

Riada Resourcing; Belfast; On-site; GBP 49,000 - 60,000; Full time

Job summary

A recruitment company in Northern Ireland is seeking an Operations Service Manager for Cloud Services. This temporary role pays £23.60 per hour for 37.5 hours per week, requiring strong ICT management skills, particularly in Cloud technologies and database management. The successful candidate will ensure compliance with SLAs and will have prior experience leading ICT projects and managing teams.

Qualifications

• Minimum of 3 years experience in an ICT technical management role.
• 5 years in an ICT Technical management role within a major organisation.
• Recent knowledge of Cloud technologies.
• Experience managing projects over £50,000 budget.
• 2 years of team management experience.

Responsibilities

• Ensure database server backups meet RPO and RTO in customer SLAs.
• Troubleshoot database service outages as needed.
• Recommend high availability and resilience solutions.
• Undertake capacity reviews of managed databases.
• Document database environments to quality standards.
• Ensure operational services meet quality processes.

Skills

Cloud technologies

Database management

Project management

Team management

Troubleshooting

Education

Degree in computer science or ICT qualification

Tools

Microsoft 365

Azure

AWS

Relational Database systems

Virtualisation

Job description

Operations Service Manager (Cloud Services)

Do you come from a Operations background and interested entering the Public Sector? Express your interest by applying today!About the role:£23.60 per hourLocation: James House, Belfast37.5 hours a weekDuration: Temporary until 29/05/2026This role closes on Friday 7th November 2025 for suitable CVs.

Responsibilities

• Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s.
• Troubleshoot database service outages as needed, including after-hours and weekends.
• Recommend most appropriate high availability and resilience options to meet customers’ requirements.
• Undertake capacity reviews of managed databases on a regular basis.
• Document database environments to a quality standard.
• Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality processes, SLA’s and ITS quality standards as appropriate.

Skills and Qualifications

• Hold a university degree in a computer science related subject or relevant ICT professional qualification and have a minimum of 3 years experience in an ICT technical management role within a major organisation. OR,
• Have worked for at least 5 years in an ICT Technical management role within a major organisation. AND,
• Have recent experience/knowledge of working with Infrastructure\Cloud technologies and licensing, such as Windows/Linux/Unix operating systems, Microsoft 365 & Azure\AWS\GCloud Technology, Relational Database systems, Virtualisation etc.
• Have experience of leading or supporting ICT projects with a budget of over £50,000.
• Have previous experience utilising a project methodology or contract management.
• Have at least 2 years’ experience managing teams of people.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025