Operations Service Manager

Oxalis Logistics UK; Huddersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Huddersfield is seeking an Operations Service Manager to lead the HCC Operations Team. The role focuses on maintaining high service standards through effective operations management, staff training, and incident response. Candidates should possess strong leadership skills and experience in customer service, ensuring business continuity at all times. Flexibility in working hours is essential, with a standard work week of 37.5 hours. Competitive compensation and career development opportunities are offered.

Qualifications

• Strong leadership skills and experience in operations management.
• Expertise in incident management and customer service excellence.
• Ability to train and develop staff effectively.

Responsibilities

• Lead HCC Operations Team to achieve world class service standards.
• Oversee control operations, customer service, and administration functions.
• Ensure staff capability for safety incidents and business continuity.

Job description

Reporting to the Head of HCC (Huddersfield Control Centre) The Operations Service Manager is responsible for leading the HCC Operations Team to achieve world class service standards through ensuring high quality and efficient operations. The job holder will maintain an overview of the Control operations, customer service and administration functions in HCC to ensure service levels are met consistently across all clients.

Hours of work

Monday to Friday (37.5 hours per week) with one hours unpaid lunch break per day. Flexibility in working hours is required to meet operational demand.

The Key Duties of the role include;

• Ensuring the HCC team has capability to respond to all safety incidents through the incident management processes; from Initial notification to the capability to operate a Major Incident Control Centre.
• Maitntaining staff retention across HCC ensuring resilience is built into plans to ensure business continuity at all times.
• Providing training capability to ensure all staff members are highly skilled in their respective roles, maintaining capability to manage specialist operations within the HCC team (e.g. Gas deliveries) and combining this with adequate cross training to support the resilience needs

Through the Control and Customer Service Teams the post holder is responsible to deliver world class levels of customer service. The performance will be measured...