Operations Service Manager

MSI REPRODUCTIVE CHOICES; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading healthcare provider in London is seeking an Operations Service Manager to oversee Treatment Centre Operations. The successful candidate will ensure safety and client experience, lead a diverse team, and implement continuous improvements. A pro-choice advocate with strong operational management skills is essential. This full-time role offers a salary of £37,867.12 and a variety of benefits including generous leave and pension contributions.

Benefits

Achievable opportunities for salary progression

Market leading Aviva pension provider up to 5% employer contribution

Over 4,000 perks and discounts from retailers

26 days annual leave plus bank holidays

Paid training and development opportunities

Qualifications

• Minimum GCSE (A-C) in Maths & English required.
• Formal Management Qualification highly desirable.

Responsibilities

• Lead Treatment Centre Operations team to align with organizational priorities.
• Ensure safety and client experience through data-driven decisions.
• Maintain professional work and client-facing environment.

Skills

Ability to work in a diverse and inclusive environment

Pro-choice

Professional role model: appearance and manner

Effective IT skills, MS/Outlook, Excel and PowerPoint

Education

GCSE (A-C) in Maths & English

Formal Management Qualification including a bachelor's or master's degree in operational management

Job description

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Overview

Job summary

Reporting to the Regional General Manager, the Operations Service Manager will be responsible for providing leadership to their Treatment Centre Operations team to ensure that the operational priorities in their centre(s) are aligned to the overall organisational priorities and are delivered through a clear focus on safety, client experience & sustainability.

The role will support and challenge our Clinical Teams to provide the best possible experience for our Clients through the use of data to inform decision making, close management of resources (people, consumables, equipment, property) and maintaining a work and client facing environment that is professional and fit for purpose at all times.

Job responsibilities

Location: Essex

Full-time: 37.5 hours (Monday Friday)

Contract type: Permanent

Salary: £37,867.12 (depending on experience)

Main duties

Close and effective working relationships with the Clinical Services Matron and Regional General Manager will be essential in being successful in this role. The role is required to provide continuous improvement and implement effective change, with support from the Senior Management Team, in order to deliver the objectives within their Treatment Centre.

All Operations Service Managers will be required to work cohesively with each other and other departments and support each other in order to deliver the overall organisational objectives, ensuring we consistently deliver a safe and sustainable service.

Working within our main clinic you will be joining a team of both clinical and non-clinical colleagues who empower our clients to make reproductive choices that are right for them.

You will share our vision of making choice a reality for everyone. You must be pro-choice on abortion and an advocate of our mission Your Body, Your Choice, Your Future.

Qualifications

Minimum: GCSE (A-C) [or equivalent] in Maths & English

Desirable: Formal Management Qualification including a bachelors or masters degree in operational management

MSI Employee Value Proposition

Financial

• Achievable opportunities for salary progression
• Market leading Aviva pension provider up to 5% employer contribution
• Over 4,000 perks and discounts from worldwide retailers to local businesses
• Up to £1000 salary sacrifice to purchase a bike tax free including safety equipment
• Up to £7000 annual season ticket loan for use on public transport
• Relevant equipment provided to fulfil your role
• Company sick pay
• Competitive overtime rates*
• Death in service benefit

Wellbeing

• Competitive family friendly benefits to support you balance your family and working life
• Potential for flexible working
• 26 days annual leave, plus bank holidays increasing with continuous service
• We celebrate our colleagues through our national Employee Recognition Programme
• Employee Assistance Programme / Occupational Health Support - providing advice and counselling on a variety of matters
• Accredited Mental Health First Aiders to support employees in moments of need
• Annual contribution towards eye test and glasses

Personal Development

• Great opportunities to progress
• Paid training provided to ensure you are fully equipped to perform within your role and beyond
• Develop your skills through an accredited apprenticeship programme
• Training and Development learning agreements available

Closing date

Closing date: 14th June 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Person Specification

Skills

Essential

• Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
• Pro-choice
• Professional role model: appearance and manner
• Ability to work with others
• Inspire a motivated and productive team
• Make sound service delivery decisions
• Generate a client focused service
• Effective IT skills, MS/Outlook, Excel and PowerPoint or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer details

Employer name: MSI Reproductive Choices

Address: MSI Reproductive Choices, United Kingdom - London and South East region (UK centres), IG9 5QB

Employer's website

MSI Reproductive Choices