Operations & Sales Support Executive

Travel Trade Recruitment Limited; City Of London; Hybrid; GBP 30,000; Full time

Job summary

A leading travel recruitment agency is seeking an experienced Operations and Sales Support Executive in London. The role involves managing travel bookings, supporting sales, and ensuring customer satisfaction. Ideal candidates will have strong travel operations experience and proficient knowledge of Galileo GDS. The position offers a full-time, hybrid work model with a salary of £30,000.

Qualifications

• Previous experience in travel operations or customer support is essential.
• Knowledge of Canada and North America destinations is a strong advantage.
• Experience with ticketing and reissuing IT fares is desirable.

Responsibilities

• Manage various tasks within sales support department.
• Book international and domestic travel using Galileo GDS.
• Handle schedule changes, cancellations, re-issues, and refunds.

Skills

Experience in travel operations

Excellent interpersonal skills

Customer-centric approach

Proficient in Galileo GDS

Job description

Are you currently an Operations Expert working in the travel industry? Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team.

We are currently seeking an experienced Operations Executive to join our Sales Support team on a full-time, hybrid basis.

Role & Responsibilities

Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.

• Book on-request or out-of-date range items: Flights, Accommodation, Cruise, Rail, Car Hire, Motorhome, Ferries, Transfers, Excursions
• Book and ticket international and domestic air travel using Galileo GDS system – published and IT fares
• Confidently manage schedule changes, cancellations, re‑issues and refunds within deadlines, ensuring minimal costs and penalties to the business
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions
• Handle general enquiries from internal teams and external customers, maintaining service level agreements for email response times
• Demonstrate a customer‑centric approach and proactive communication via phone and email, collaborating with internal departments to ensure a consistent and streamlined service
• Stay updated on supplier policy changes, industry regulations, and travel technology tools

Experience Required

• Previous experience from within travel operations and/or customer support is essential
• Canada and North America destination and/or supplier knowledge would be a strong advantage
• Proficient GDS experience is essential – GAL would be preferable, however cross‑training is possible
• Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues
• Knowledge or first‑hand experience of cruise and rail products would be an advantage
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations

Salary £30,000

To apply please click below, alternatively email (url removed) with your CV and a cover letter of why you feel you are the ideal candidate for the role.