Operations Resilience Manager

Betfred; Manchester; On-site; GBP 75,000 - 85,000; Full time

Job summary

A leading gaming company in Manchester is seeking an Operations Resilience Manager who will provide strategic and operational leadership to ensure critical business services are resilient and compliant. You will develop an operational resilience framework and coordinate incident management processes. Ideal candidates will have robust experience in risk management and operational resilience, strong communication skills, and relevant professional accreditation. This role offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary (£75,000 - £85,000)

Generous discretionary bonus schemes

Annual leave entitlement increasing with service

24/7 access to online GP

Employee wellbeing support

Enhanced Maternity & Paternity Pay

Long Service Recognition

Pay day savings scheme through Wagestream

Qualifications

• Proven experience in operational resilience, business continuity, or risk management in a complex organization.
• Strong understanding of frameworks including critical service mapping and impact tolerance setting.
• Analytical and structured thinker focused on continuous improvement.

Responsibilities

• Develop and maintain the operational resilience framework aligned with regulations.
• Lead scenario testing and crisis simulation exercises for preparedness.
• Promote a culture of resilience through training and leadership engagement.

Skills

Operational resilience frameworks

Incident management

Crisis response

Disaster recovery

Stakeholder influence

Continuous improvement

Excellent communication skills

Education

Professional accreditation such as MBCI, ISO 22301 Lead Implementer, or ITIL v4 Managing Professional

Tools

ITSM tools

Monitoring tooling

Job description

Operations Resilience Manager provides strategic and operational leadership to ensure Betfred's critical business services remain available, compliant, and responsive under all conditions. The role strengthens governance, testing, and recovery capability across technology and operations, embedding resilience into every stage of service delivery. Working collaboratively with Product, Platform, and Engineering teams, this role will ensure resilience principles are built into design, change, and support processes to protect service continuity and customer experience.

Framework & Governance

• Develop, implement, and maintain Betfred's operational resilience framework aligned with UK regulatory and industry best practice.
• Identify and document critical Business Services and associated dependencies across systems, suppliers, and teams.
• Define, monitor, and report against impact tolerances, ensuring they reflect business risk appetite and customer impact.
• Establish and manage clear governance for resilience activities, including reporting structures, escalation routes, and oversight committees.
• Act as the key point of contact for resilience-related regulatory reviews, audits, and external assurance activities.

Testing, Incident & Crisis Management

• Lead and coordinate scenario testing and crisis simulation exercises to validate preparedness and recovery capability.
• Own and coordinate the Major Incident and Crisis Management process, ensuring effective response, communication, and recovery. Conduct post‑incident reviews and lessons learnt.
• Ensure business continuity and disaster recovery plans are current, tested, and fully aligned to business priorities.

Risk Integration and Third‑Party Assurance

• Partner with Group Risk, Internal Audit, and Compliance to ensure operational resilience risks are identified, monitored, and mitigated.
• Oversee resilience assurance for key suppliers and managed service providers, ensuring contractual safeguards, exit plans, and continuity provisions are tested and effective.
• Support third‑party due diligence and service readiness assessments to ensure outsourced partners meet resilience standards.

Resilience Tooling and Continuous Improvement

• Drive automation and integration of resilience processes with ITSM, monitoring, and observability platforms to improve insight and responsiveness.
• Champion a culture of continuous learning and improvement through feedback, testing outcomes, and performance analytics.

Culture and Engagement

• Promote a culture of resilience across all departments, raising awareness through training, communication, and leadership engagement.
• Collaborate closely with Product, Platform, and Engineering teams to embed resilience into solution design and change delivery.
• Build trusted relationships across business units and with external partners to enhance collaboration and readiness.

Proven experience in operational resilience, business continuity, or risk management within a complex or regulated organisation (financial services, gaming, or technology preferred).

Qualifications

• Strong understanding of operational resilience frameworks including critical service mapping, dependency identification, and impact tolerance setting.
• Demonstrated ability to lead cross‑functional programmes and influence senior stakeholders.
• Knowledge of incident management, crisis response, disaster recovery, and third‑party risk management.
• Experience applying resilience principles within agile, product‑led, or DevOps environments.
• Familiarity with ITSM and observability tooling used to monitor service performance and enable proactive response.
• Excellent communication skills with the ability to translate technical and regulatory concepts into business outcomes.
• Analytical and structured thinker with a focus on continuous improvement.

Desirable

• Exposure to gambling, financial services, or similarly regulated sectors.
• Experience working with modern infrastructure, SaaS, or cloud‑based operational models.

Professional Accreditation

• Professional accreditation such as MBCI, ISO 22301 Lead Implementer, or ITIL v4 Managing Professional.
• MoR Accreditation (Management of Risk).

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.

Benefits

• A competitive rate of pay and pension contribution (£75,000 - £85,000)
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family.
• Employee wellbeing support through our Employee Assistance Programme
• Enhanced Maternity & Paternity Pay
• Long Service Recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.