Operations & Quality Manager

Trust Hire; Greater London; On-site; GBP 70,000 - 75,000; Full time

Job summary

A social care organization based in Upminister is seeking an Operations & Quality Manager to oversee daily operations and drive quality improvements. The ideal candidate will have strong leadership skills, a proven track record in social care, and excellent communication abilities. This role demands a commitment to compliance and the capacity to mentor staff. The position offers a competitive salary of £70,000 - £75,000 and is a full-time permanent role.

Qualifications

• Proven experience in social care management with a focus on quality improvement.
• Ability to mentor and coach managers effectively.
• Proficient in managing compliance with regulatory standards.

Responsibilities

• Oversee day-to-day operations and quality care standards.
• Lead quality assurance audits and support team improvements.
• Communicate openly with staff, management, and families.

Skills

Strong leadership credentials

Outstanding written and verbal communication skills

Knowledge of regulatory requirements

Job description

Role

Operations & Quality Manager – Social Care

Location

Upminister

Salary

£70,000 - 75,000

Contract

Full time / Permanent

Are you ready to champion high standards and drive quality improvement in social care?

This is your opportunity to make an impact supporting both care teams and leadership, overseeing operations and raising the bar for compliance, quality and staff support.

Role will include

• Oversee day-to-day operations, fostering a culture of safe, effective, and compassionate care.
• Lead quality assurance audits, supporting teams to identify areas of good practice and pinpoint improvements.
• Liaise weekly with managers, residents, relatives, and staff, ensuring open lines of communication.
• Mentor and coach managers, build their skills, supervise, and support training needs.
• Monitor staff supervisions, appraisals, turnover, development, and ensure robust compliance with regulatory standards.
• Respond promptly to statutory communications, working closely with senior leadership to ensure timely, well-documented responses.
• Operate an open-door policy, championing transparency, and collaboration.

About You

• Strong leadership credentials and a track record in social care management.
• Outstanding written and verbal communication skills.
• Thorough knowledge of regulatory requirem...