Operations Quality Coordinator

LINDAL Group; Leighton Buzzard; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading packaging solutions provider in Leighton Buzzard is looking for a Quality Coordinator to ensure product quality and handle customer complaints. The role involves collaborating with various functions and suppliers, maintaining oversight of KPIs, and promoting a culture of safety and quality. Candidates should have at least 1 year of experience in a similar position and be skilled in problem-solving techniques. This position offers a supportive environment for professional development and various employee benefits.

Benefits

Pension

Flexible holidays

Health Cash Plans

Wellbeing programme

Exclusive deals and discounts

Qualifications

• Minimum 1 year experience in a similar role.
• Skilled in collaboration and process improvements.
• Knowledge of Quality KPI measures.

Responsibilities

• Support operations when product quality issues are detected.
• Handle Customer Complaints and maintain relations.
• Coordinate corrective actions for effectiveness.

Skills

Collaborative problem-solving

Quality control

Customer satisfaction

Knowledge of QMS requirements

Statistical analysis

Microsoft Office proficiency

Job description

Your mission at LINDAL

• Collaborate with other functions to support operations when product quality issues are detected.
• Coordinate the appropriate steps to resolve challenges.
• Handle Customer Complaints.
• Maintain strong relations with our customers to ensure all product specifications are clearly understood.
• Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
• Demonstrate and lead problem solving efforts via proven root cause investigation methods.
• Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
• Quality Control (Internal Non-Conformities).
• Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer Satisfaction.
• Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations. Work with local teams including Group functions, to ensure successful completion of changes.
• Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
• Support: Internal Audits, Validations, pFMEA, Metrology, Document Control.
• Ability to accomplishing work objectives and deliver business results, by setting high standards of performance for yourself and others.

Your profile

• Minimum 1 year experience in a similar role.
• Keen on only delivering Quality products to our customers supported by the use of effective systems.
• Can collaborate in an efficient and effective manner.
• Proactively seek out best practices and process innovations.
• Skilled to support across different functions to continuously improve defect reduction.
• Can understand how customer requirements are met through the operation of efficient & effective processes.
• A solution finder to ensure actions are taken in a timely manner.
• Coordinate and assess corrective actions proposed for effectiveness.
• Can actively coach and support colleagues in problem solving and corrective action methods.
• Demonstrate ability to work collaboratively and cross functionally.
• Has structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act. Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
• Consider Health & Safety in everything I do.
• A practitioner in operational discipline by ensuring correct processes/methods/tools are applied.
• Actively promoting a culture of safety.
• Knowledge of QMS requirements, including related International Standards. BRC requirements where necessary.
• Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
• Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
• Good experience in Microsoft Office applications, especially Excel

Why us?

• We offer an environment where all employees have the opportunity to develop, supported by the entire management team.
• Additional benefits include:
  • Pension
  • Flexible holidays
  • Christmas/New Year Shut Down Week
  • Health Cash Plans
  • EAP
  • Wellbeing and Healthy Living programme
  • Financial and Legal Wellbeing programme
  • Access exclusive deals and discounts on products or services.

Your contact

Kris Nagiah
HRBP

Information about the site

LINDAL Valve Co. Ltd. is located in a market town in Bedfordshire with good access to the M1 and A5 and public transport. We are a specialist in the design, development, manufacture and supply of aerosol dispensing packaging solutions tailored to meet a broad spectrum of customer needs and market applications. Our product offering includes a comprehensive range of valves, actuators, barrier packs and associated accessories that address the technical and aesthetic dispensing requirements, enabling customers to differentiate and excel in an increasingly competitive marketplace.