Operations QA & Customer Complaints Specialist

JLL; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm based in the UK is seeking a Quality Assurance and Complaints Handling Specialist to ensure high standards in service delivery. The successful candidate will monitor interactions, conduct audits, handle escalated complaints, and analyze feedback to promote continuous improvement. This role requires strong attention to detail and excellent customer service skills, ensuring customer satisfaction and retention are maintained at all times.

Qualifications

• Detail-oriented and customer-focused mindset.
• Ability to evaluate and monitor service delivery effectively.
• Experience in developing quality assurance protocols.

Responsibilities

• Monitor interactions to ensure quality service delivery.
• Carry out operational checks to identify performance improvements.
• Handle escalated customer complaints efficiently.

Job description

A leading consultancy firm based in the UK is seeking a Quality Assurance and Complaints Handling Specialist to ensure high standards in service delivery. The successful candidate will monitor interactions, conduct audits, handle escalated complaints, and analyze feedback to promote continuous improvement. This role requires strong attention to detail and excellent customer service skills, ensuring customer satisfaction and retention are maintained at all times.