Operations Project Manager

Reed; Hemel Hempstead; On-site; GBP 36,000 - 38,000; Full time

Job summary

A technology company in Hemel Hempstead seeks an Operations Project Manager to coordinate deployment plans for store installations. The role requires proven customer-facing experience, strong organizational abilities, and excellent communication skills. The successful candidate will manage multiple deployments and liaise with clients to ensure timely execution. Competitive salary package and opportunities for professional growth are offered.

Benefits

Competitive salary package

Opportunity in a dynamic environment

Exposure to leading projects

Professional development opportunities

Qualifications

• Proven experience in a customer-facing role, servicing multiple clients or stakeholders.
• Strong organizational skills, with the ability to coordinate time-critical activities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Coordinate customer deployment plans and ensure successful store installations.
• Act as primary contact for internal and external stakeholders.
• Manage multiple client deployments and maintain clear communication.

Skills

Customer-facing experience

Organizational skills

Excellent communication skills

Ability to manage pressure

Proficiency in Excel

Coordination of multiple workloads

Job description

Operations Project Manager

• Annual Salary: £36k - £38k
• Location: Hemel Hempstead
• Job Type: Full-time

Join a global technology company, a leader in digital transformation solutions for Quick Service Restaurants (QSR), Hospitality, and Retail Verticals. As an Operations Project Manager, you will play a crucial role in coordinating customer deployment plans, ensuring timely and successful store installations, and maintaining high customer satisfaction.

Day-to-day of the role:

• Liaise daily with assigned customers to ensure smooth and successful delivery against the deployment plan.
• Act as the primary contact for both internal and external stakeholders regarding physical store deployments.
• Manage multiple client deployments, establishing clear communication channels to keep customers well-informed of progress.
• Review installation sign-off reports to maintain quality standards.
• Facilitate the transition from project pilot phase to operational deployment.
• Negotiate and manage the availability of internal deployment resources.
• Provide regular stock forecasts to ensure supply meets demand according to customer deployment rates.
• Maintain deployment activities and schedules, from pilot sites to full deployment.
• Engage regularly with clients to shape positive impressions of the company.
• Update the finance team on completed deployments for accurate billing.
• Generate weekly reports for the management team on deployment activities.
• Support the wider operational team as required.

Required Skills & Qualifications:

• Proven experience in a customer-facing role, servicing multiple clients or stakeholders.
• Strong organizational skills, with the ability to coordinate time-critical activities and manage daily tasks.
• Excellent communication skills, both written and verbal.
• Ability to remain calm under pressure and reprioritize tasks at short notice.
• Proficient in Excel for managing spreadsheet trackers.
• Experience in coordinating multiple workloads simultaneously.

Desirable Skills:

• Advanced Excel skills (Vlookups, IF statements).
• Experience working with finance teams (handling purchase orders, invoicing).
• Basic understanding of IT hardware and software fundamentals.
• Familiarity with POS/EPOS systems and retail deployments.
• Experience in a start-up or evolving technology business environment.

Benefits:

• Competitive salary package.
• Opportunity to work in a dynamic, fast-paced environment.
• Exposure to leading digital transformation projects in major retail and hospitality brands.
• Professional development and growth opportunities.