Operations & Production Executive

Tilly Sveaas; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A growing jewellery brand in London seeks a proactive Operations & Production Executive to support trading and operations. Responsibilities include generating reports, managing logistics, and collaborating with finance. Ideal candidates have 1-2 years in operations and excel in a fast-paced environment. The role offers a competitive salary and hybrid working arrangements.

Benefits

Competitive salary £30,000 - £35,000

Private healthcare with BUPA

60% staff discount

Collaborative team culture

Qualifications

• 1-2 years in an operations, supply chain, or finance-support role.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong commercial awareness.

Responsibilities

• Compile regular trading and operations reports.
• Manage logistics providers and monitor transit schedules.
• Assist finance in month end queries on stock and invoicing.

Skills

Operations experience

Attention to detail

Organisational skills

Communication skills

Analytical skills

Competency with Excel/Google Sheets

Technical skills with eCommerce platforms

Tools

WooCommerce

Unleashed

Xero

Job description

About Us

Tilly Sveaas is a fast‑growing jewellery brand based in Chelsea, looking for a proactive and detail‑oriented Operations & Production Executive to play a key role in keeping our business running and growing smoothly.

The Role

Working directly for our Operations Director and closely with other members of the team, you’ll compile regular trading and operations reports; consider forecasting, ordering, and stock keeping to manage stock coverage; and organise freight and logistics. We are a small team of 10 and this is a collaborative role that will give you experience and insight into our whole business.

This is an exciting opportunity for someone who wants to grow with a scaling ecommerce brand.

Key Responsibilities

Merchandise and Stock Operations

• Generate weekly and monthly stock, merchandise and sales reports
• Generate weekly and monthly operations reports including returns, refunds, logistics and customer service
• Use insight to feed into order forecasts and on-site merchandising
• Manage uploads and pricing changes for our ecommerce customers on-site and for our wholesale customers in price lists
• Regular stock takes of products and packaging including updates on WooCommerce, Unleashed and Xero
• Raise, update and process purchase orders, manufacturing assemblies and inventory receipts
• Ensure order confirmations, invoices and packing lists are stored and organised
• Maintain up-to-date database of product costings and supplier options
• Cost new parts and products for launches
• Create parts and Bill of Materials in Unleashed
• Liaise with our packaging suppliers, ensuring orders are placed and delivered on time
• Manage logistics providers including selecting the most efficient shipping methods and monitoring transit schedules, and first line support for our logistics providers

Company Operations

• Assist finance in month end queries on stock, invoicing and purchase orders
• Assist colleagues in preparing for key event

About You

• 1-2 years in an operations, supply chain, or finance‑support role (eCommerce experience preferred)
• Able to work in a fast‑paced, deadline‑driven environment
• Strong attention to detail and organisational skills
• Excellent, clear, verbal and written communication skills
• Analytical and pragmatic approach to work - ability to autonomously solve problems
• Strong commercial awareness
• Strong competency with Excel/Google Sheets
• Strong technical skills - WooCommerce, Unleashed and Xero preferred (training will be provided but familiarity with eCommerce platforms/ERPs is essential)

Benefits

• Competitive salary £30,000 - £35,000
• The opportunity to shape and grow a brand in an exciting stage of its journey
• A creative, collaborative, and supportive team culture
• Private healthcare with BUPA
• 60% staff discount
• Hybrid working environment, office located in Chelsea, SW10