Operations Product Support Lead

DP World Australia; Stanford-le-Hope; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics firm located in Stanford Le Hope is seeking a UK Operations Product Support Lead. In this role, you will manage vendor relationships, oversee operational IT systems, and ensure system performance and compliance. The ideal candidate has a degree in Computer Science and strong knowledge of Container Terminal Operations, as well as effective customer service skills. This position offers a market competitive compensation package and a collaborative environment.

Qualifications

• Degree in Computer Science or related field is desirable.
• Process improvement certification such as Lean or Agile is a plus.
• Strong knowledge of Container Terminal Operations is preferred.

Responsibilities

• Manage relationships with third-party system vendors.
• Negotiate contracts and manage vendor performance.
• Configure systems for equipment deployment and monitor performance.
• Identify system enhancements and collaborate with teams.

Skills

Process improvement

Container Terminal Operations knowledge

Customer service skills

Education

Degree in Computer Science or related field

Job description

About the Role

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within the Operations Team for a UK Operations Product Support Lead.

Location: Stanford Le Hope – On site

Hours: 9am – 5.30pm

Interviews will be organised in the new year

How you will contribute

• Manage relationships with third-party system vendors (., Camco, ABB, Teletrac) and ensure alignment with operational needs and global standards
• Negotiate contracts, manage SLAs, review vendor performance and act as escalation point for issues
• Coordinate maintenance schedules, upgrades and patches with minimal disruption
• Configure systems for equipment deployment and monitor performance, leading root cause analysis
• Maintain system readiness during peak periods and recommend changes based on priorities and growth
• Identify and deliver system enhancements and new features in collaboration with vendors and internal teams
• Translate business requirements into technical deliverables and manage UAT, rollout and adoption
• Act as systems lead for terminal expansions and new deployments, defining requirements and mitigating risks
• Support audits on governance, access controls and software lifecycle management
• Provide out-of-hours support for critical systems and manage incident resolution based on impact
• Deliver daily operational IT / system support and maintain clear communication during incidents
• Review system performance, identify bottlenecks and implement process improvements
• Deploy automation and analytics for proactive maintenance and KPI monitoring
• Maintain governance frameworks, dashboards and reporting mechanisms
• Engage users for feedback, prioritise issues and execute improvements
• Standardise systems and processes across UK terminals for consistency and scalability
• Organise knowledge‑sharing workshops and coordinate joint projects aligned with group strategy

What you will bring

• Degree in Computer Science or related field (desirable).
• Process improvement certification (., Lean, Agile) is a plus.
• Background in Transportation or Logistics.
• Strong knowledge of Container Terminal Operations and TOS.
• Experience in business process modelling and UAT.
• Familiarity with software lifecycle and change management.
• Skilled in handling live system issues and customer service.

Eligibility and requirements

• Eligibility to work in the UK.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions.
• Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
• We may close our roles early, depending on the number of applications received.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.