Operations Planning Coordinator

GXO Logistics, Inc.; United Kingdom; Remote; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Company pension

Life assurance

Benefits platform (retail discounts)

Job summary

GXO Logistics, Inc. in Branston is hiring a Central Planning Coordinator to support the B&Q account. This part-time, permanent role covers 09:00-14:00 across any 5 of 7 days, delivering dependable customer service and owning daily tasks in a fast-paced environment.

You will handle calls and incidents, maintain records and rebook orders, while following procedures to ensure SLA compliance. You’ll need strong communication, organisational skills and proficiency with Microsoft Office.

Qualifications

• Previous customer service experience or NVQ Level 3 in Customer Service
• Strong communication skills, both written and verbal
• Committed team player who is well organised and takes ownership of tasks
• High attention to detail with confident IT skills, including Microsoft Office
• Educated to GCSE level or equivalent

Responsibilities

• Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
• Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
• Manage customer incident calls and emails from initial contact through to resolution
• Maintain accurate and up-to-date records, including designated spreadsheets and documentation.
• Rebook customer orders and provide updates via phone or text message
• Follow all operational procedures, reporting any incidents of non-compliance as required

Skills

Customer service

Communication

Attention to detail

Team player

IT skills

Education

NVQ Level 3 in Customer Service

GCSE level or equivalent

Tools

Microsoft Office

Job description

Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you?

Here at GXO, we are currently recruiting for a Central Planning Coordinator to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we’d love to hear from you.

This is a part time, permanent position, working any 5 from 7 shifts between 09:00-14:00

Pay, benefits and more:

We’re looking to offer a salary of£15,487.29 (plus a 25% unsocial allowance for weekends and after 20:00), and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
• Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
• Manage customer incident calls and emails from initial contact through to resolution
• Maintain accurate and up-to-date records, including designated spreadsheets and documentation.
• Rebook customer orders and provide updates via phone or text message
• Follow all operational procedures, reporting any incidents of non-compliance as required

What you need to succeed at GXO:

• Previous customer service experience or NVQ Level 3 in Customer Service
• Strong communication skills, both written and verbal, with the ability to work in a busy environment
• A committed team player who is well organised and takes ownership of tasks
• High attention to detail with confident IT skills, including Microsoft Office
• Educated to GCSE level or equivalent

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world.

We help our customers manage their goods most efficiently using our technology and services.

Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer.

We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.

We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Review GXO's candidate privacy statement here.