Operations & People Assistant

Music Week; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Profit Share Scheme

25 days annual leave

Hybrid working

Cycle to work

Season ticket loans

Health apps (Calm, Headspace, Strava)

Job summary

Music Week is seeking an Operations & People Assistant to support the Involved Group across facilities, people operations and admin. You will cover reception duties, HR portal records, onboarding, benefits and learning initiatives while collaborating with Health & Safety & Compliance teams.

The role is full-time with hybrid work between Bermondsey offices and home, reporting to the People & Culture Director. Experience in HR/office roles and BambooHR is preferred.

Qualifications

• Experience in administrative, operations, HR or office support roles.
• Interest in building a career in HR, people operations or office management.
• Familiarity with HR information systems such as BambooHR.
• Awareness of workplace health and safety.
• Understanding of data protection, global mobility and business compliance.
• Excellent organisational skills with ability to juggle a varied workload.
• Strong accuracy and attention to detail.
• Excellent written and verbal communication; approachable manner.
• Discretion when handling confidential information.
• Proactive, hands-on approach with problem-solving mindset.
• Understanding of the music industry is a plus.

Responsibilities

• Facilities & Office: support smooth running of multiple sites and manage office logistics.
• Business Operations Support: cover for team members and assist on reception, visitors, supplies and logs.
• Health, Safety & Compliance: support fire safety, DSE assessments and data protection compliance.
• People administration: first point of contact for employee queries and HR portal records.
• Employee life cycle: onboarding, benefits enrollment and inquiries.
• Recruitment: coordinate administration and screening calls.
• Learning & Development: support appraisal processes and training logistics.
• Meetings, Events & Travel: handle meeting administration and calendar, arrange travel as needed.
• Culture, Inclusion & CSR: support inclusion initiatives and CSR activities.
• General Administration: AIM membership, data entry and admin support.

Skills

Administrative experience

Operations support

HR/people operations

BambooHR familiarity

Health & safety awareness

Data protection awareness

Communication skills

Discretion

Organisational skills

Music industry knowledge

Job description

Operations & People Assistant

We're looking for an Operations & People Assistant to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management.

This is a varied, hands-on role within our Operations & People team, helping to keep our offices and studios running smoothly, supporting our health and safety and compliance obligations, and delivering the day-to-day administration that underpins a great employee experience - from onboarding and benefits to training, wellbeing and social events.

Working closely with colleagues across Operations, People and Technology, you'll be a first point of contact for employee queries and a dependable pair of hands across our sites. Reporting to the People & Culture Director, our Operations & People Assistant helps make Involved a safe, well-run and welcoming place to work.

Working pattern: Full-time (Monday-Friday) - hybrid working between our lively Bermondsey office and home-working.

Who we are:

Based in Bermondsey, the Involved group of companies includes:

• Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services.
• Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally.
• Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world.
• Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky.

We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music.

Our Operations & People Assistant is responsible for:

• Facilities & Office: Supporting the smooth running of our multiple sites, including locking and unlocking the office daily, managing office keys, noting necessary repairs and handling minor maintenance (such as lightbulb changes), helping with seating logistics and other office changes, and supporting our relationships with suppliers, contractors and tenants.
• Business Operations Support: You'll also provide cover for other team members during periods of leave, and may occasionally be required to support on reception, managing office visitors, managing postage and couriers, replenishing office supplies, managing equipment logs, and keeping the communal office spaces in good order.
• Health, Safety & Compliance: Supporting statutory fire safety compliance across all our sites (including fire risk assessments and emergency lighting tests), coordinating hearing protection and hearing testing, supporting our annual and new-joiner DSE assessment process, and supporting our data protection compliance.
• People administration: Being a first point of contact for employee queries, maintaining staff sickness and leave records in our HR portal, administering our HR systems, and managing the People department email inbox.
• Employee life cycle: Handling employee life cycle administration, supporting new starter office onboarding, enrolling new hires in benefits, and responding to benefits enquiries.
• Recruitment: Coordinating recruitment administration and taking part in interviews, including filtering applications and conducting phone screenings.
• Learning & Development: Supporting our performance appraisal processes, managing compliance training process and record-keeping, and helping with organisation and logistics of workplace training, workshops, and other learning and development initiatives.
• Meetings, Events & Travel: Handling company meeting administration, supporting our social calendar and team-building events including planning, and keeping our company calendar up to date. You will occasionally support on arranging business travel for staff members.
• Culture, Inclusion & CSR: Supporting our inclusion initiatives and CSR activity, including charity partnerships and sponsored team events.
• General Administration: Managing our AIM membership, and providing data entry and wider administrative support to the Operations & People team.

This list is not exhaustive - we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you.

About you:

The ideal candidate for this role will likely have:

• previous experience in an administrative, operations, HR or office support role.
• an interest in building a career in HR, people operations or office management.
• familiarity with HR information systems such as BambooHR.
• an awareness of, or interest in, workplace health and safety.
• an understanding of, or interest in, data protection, global mobility, and business compliance.
• excellent organisational skills, with the ability to juggle a varied workload and prioritise effectively.
• strong accuracy and attention to detail.
• the ability to communicate well with a wide range of people, and the judgement to know when to elevate a concern or ask a question.
• excellent written communication skills, and a friendly, approachable manner.
• discretion when handling confidential information.
• a proactive, hands-on approach and a problem-solving mindset.
• an understanding of, or interest in, the music industry.

What we offer:

• A competitive salary (£35k)
• Participation in our Profit Share Scheme
• 25 days annual leave
• A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava
• A collection of enhanced family policies to support your family life
• The opportunity to attend a variety of live events
• Cycle to work scheme
• Season ticket loans
• A lively, collaborative office environment, and a hybrid working policy
• Paid time off to volunteer with our local charitable initiatives