Operations Optimisation Manager — Data-Driven Change Leader

https://www.linkedin.com/company/desay-led/jobs/; Colchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private Health Care (after probation)

Cash plan scheme (after probation)

Group Life Cover (after probation)

EAP Scheme

Pension Scheme

Volunteering days

Travel Discounts

Shopping discounts

Christmas Savings Scheme

Season Ticket Loans

Job summary

Gray Dawes Travel is recruiting an experienced Operations Optimisation Manager based at Colchester. You will analyse, improve and optimise operational performance across global Operations teams, working with IT, Account Management and other functions to deliver measurable improvements.

You will develop dashboards, run MI reporting, support change initiatives such as onboarding new clients and IT upgrades, and act as a bridge between operations and business solutions to drive efficiency and

Qualifications

• Proven experience within an Operations, Contact Centre, Customer Service or Business Analysis environment.
• Experience analysing operational data and translating findings into practical improvements.
• Strong experience creating MI reports, dashboards and performance insights.
• Understanding of operational KPIs, SLAs and service performance measures.
• Experience supporting process improvement and operational change initiatives.
• Experience working with operational systems, technology enhancements or implementation projects.

Responsibilities

• Review operational processes, workflows and ways of working to identify opportunities for improvement.
• Develop and implement best practice processes, ensuring documentation is maintained and regularly reviewed.
• Identify operational challenges, inefficiencies and risks through analysis and stakeholder feedback.
• Support continuous improvement initiatives and track progress against agreed actions.
• Conduct root cause analysis on operational issues, customer complaints and service failures, recommending improvements.

Skills

Operations experience

Analytical thinking

MI reporting

Stakeholder management

Change management

Process improvement

Dashboard creation

BI tools

CRM systems

Tools

BI tools

CRM systems

Job description

Gray Dawes Travel is recruiting an experienced Operations Optimisation Manager based at Colchester. You will analyse, improve and optimise operational performance across global Operations teams, working with IT, Account Management and other functions to deliver measurable improvements.

You will develop dashboards, run MI reporting, support change initiatives such as onboarding new clients and IT upgrades, and act as a bridge between operations and business solutions to drive efficiency and