Operations Officer

Transport for London; City Of London; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading public transport authority is seeking an Operations Officer to provide compliance and enforcement services across various transport modes within London. This full-time role requires delivering high customer service levels while managing complex compliance issues and ensuring public safety. Applicants should possess a strong capacity for conflict resolution and resilience in challenging situations. The position offers competitive pay, excellent benefits, and no visa sponsorship opportunities.

Benefits

Final salary pension scheme

Free travel on TfL network

30 days annual leave

Retail, health, leisure offers

Qualifications

• Must be 18 years or older and eligible to work in the UK.
• Must have been a UK resident for at least 3 years prior to the application date.
• Ability to handle challenging situations calmly and assertively.

Responsibilities

• Provide customer service and enforcement across TfL services.
• Conduct vehicle checks and issue tickets.
• Report safety concerns and compliance issues.

Skills

Customer service

Conflict resolution

Compliance knowledge

Situational awareness

Job description

Job Description - Operations Officer - Days (047969)

Operations Officer - Days 047969

Organisation

Head of Compliance

Job

Compliance

Position Type - Full Time

Applying for this role means you have read and understood this advert and any associated links.

This campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next year.

If you have applied for and completed an assessment for the Operations Officer Days or Nights role within the last six months (job references 047400/047401), you will not be eligible to apply again at this time. Assessments include the online Situational Judgement Test (SJT) and/or attendance at a face-to-face assessment centre. Please note, applications will be withdrawn.

We will not consider sponsoring a visa or issuing a Certificate of Sponsorship for this role. We are unable to offer advice on any Visa and Immigration cases.

Please note that candidates who are currently on our waitlist are not eligible to apply for this campaign.

Organisation - Security, Policing and Enforcement Directorate

Position Type – Full Time (Days)

Grade – Operational

Salary : £39,106 rising to £43,373 after 1 year (including a non-consolidated shift allowance of up to 15%)

Location: You could be based anywhere in the Greater London area, depending on business requirements. This is not a hybrid role - this is a full uniformed role.

The closing date for applications is Monday 2nd February 2026 @ 23:59hrs.

The Role

Security, Policing and Enforcement Directorate (SPE) is responsible for enforcement, compliance, policing and security and community safety across TfL. Our work contributes to keeping our transport network safe and secure, improving passenger confidence, and ensuring that the rules and regulations are enforced in a fair and proportionate manner.

SPE Operations provides a professional, highly visible compliance and enforcement service across the breadth of TfL services. This could mean working on any of our modes – at our bus stations, our train stations, on the underground and rail network, on our buses or across the Taxi and Private Hire industry. As an Operations Officer you will be providing a reassuring visible presence, enforcing the rules and the regulations of our services.

In addition, you may also carry out further specific enforcement, for example carrying out vehicle checks, issuing parking tickets or checking passengers’ tickets on our bus network. All Operations Officers are trained to tackle anti‑social behaviour and work‑related violence and aggression on our network.

You will be the sort of person who welcomes a challenge, shows strong resilience and can keep calm when those around you are not. You will be confident, firm, assertive, empathetic, and polite when dealing with difficult individuals. We will require you to be proactive and not afraid to get involved to support our staff and passengers when situations have the potential to escape.

This role has a varied shift pattern, which may include working a shift pattern covering weekends, nights, and bank holidays (rosters are always subject to change).

Please note that due to the nature of this role, you may encounter situations which involve violence and aggression either aimed at you, colleagues that you work with, or between members of the public. You may also encounter situations which raise safeguarding concerns (such as situations involving children and vulnerable adults) where you will be required to act in support of the individuals involved.

We encourage open communication about any challenges you face and have a well‑established support system in place to assist you – including comprehensive training that includes trauma‑informed practices and self‑care strategies, access to our Employee Assistance Program (EAP) and a wide range of mental health support and wellbeing resources.

• Providing high levels of customer service to members of the public and the users of TfL services
• Carrying out enforcement and compliance activity across specified modes of transport, i.e., London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the Resource & Deployment Centre
• Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks.
• Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
• Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS) and byelaw enforcement
• Attending court to provide evidence (when required and training provided)

Click here to review the essential skills, knowledge and experience required for the Operations Officer role.

Application processes

The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.

No extensions will be granted, therefore if you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.

Please note: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

The final stage will consist of a face‑to‑face interview in London.

Assessment Process

The recruitment process consists of 4 stages. You will need to pass each stage to progress onto the next:

• Stage 1: Online Application form and screening questions
• Stage 2: Online Tests
• Stage 3: Assessment centre consisting of competency and scenario‑based interview.
• Stage 4: Job‑Related Fitness Test

Please note it will take 10‑14 days after the final assessment event to hear the outcome.

Job‑Related Fitness Test

Operations Officer is a physically demanding role, so you will need to be in good physical condition to pass our job‑related fitness test (JRFT). This is a mandatory part of the pre‑employment checks.

The Job‑Related Fitness Test is designed to ensure you have the basic level of fitness required for officer safety training and operational duties. It is not about being an Olympic athlete but about ensuring you can perform the essential physical tasks of the job. The test involves a multi‑stage shuttle run (bleep test) which measures your aerobic capacity (stamina). You will be required to run back and forth along a 15‑meter track in time with a series of audio bleeps. The pace increases at each level.

The required pass mark for recruitment is Level 5.4. This involves running for approximately 3 minutes and 35 seconds, covering 35 shuttles at an increasing speed.

Attending an Assessment Centre

Please note: If you do not attend your scheduled assessment centre you will not be permitted to rebook another assessment. In addition, you are required to bring your proof or right to work to your assessment centre. Failure to bring these documents on the day will result in you being turned away and you will be withdrawn from the campaign. Full details of what you need to bring will be detailed in your interview confirmation.

Campaign Timetable

The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are therefore encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Confidentiality of the recruitment process.

Please be aware that sharing any details of your assessment process, or internal information with others may result in your offer being withdrawn immediately. This includes posting or discussing details in online forums, social media groups, or messaging platforms. Maintaining confidentiality is essential to ensure fairness and compliance throughout the recruitment process.

If you have any questions or need clarification, please contact us directly rather than seeking advice in external groups. Failure to comply with this requirement will lead to withdrawal without notice.

You can download a copy of the Candidate Charter here.

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process

If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re‑book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.

Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please take the time to read the Disability Charter here.

Notice of Cancellation

If you need to cancel or re‑book your attendance at an assessment centre, you must call or email and give a minimum of two working days’ notice – cancelling via online will not be accepted.

Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.

Feedback

Due to the volume of applications, we are unable to provide any feedback.

Vetting

The role requires Community Safety Accreditation Scheme (CSAS) & Railway Safety Accreditation Scheme (RSAS) authority. This means that all Operations Officers will be police vetted to Non‑Police Personnel Vetting Level 2 with Counter Terrorism Check (NPPV2/Full).

You will be required to maintain your vetting status throughout your employment; this includes renewals which presently take place on a 3 yearly cycle or to a frequency as determined by the police service. If for any reason you are unable to maintain your vetting status, your employment will be terminated.

The vetting process will commence before you have started in the role. It is important to be aware that the vetting process includes detailed checks, including but not limited to checks related to:

• Family members’ criminal history (or other police intelligence about this matter)
• The criminal history of everyone living at the same address as you.
• Your own criminal history (or other police intelligence about this matter)
• Any civil convictions
• Any driving offences
• Counter Terrorism Check

You should also be aware that the Rehabilitation of Offenders Act 1974 does not apply to police vetting, this means that any criminal history or civil conviction history will be considered by the MPS in reaching a decision.

For the purpose of the vetting, you will be required to demonstrate evidence that you have been a UK resident for a minimum of 3 years.

Click here to read training information required for the Operations Officer role.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest free loan
• 30 days annual leave (Pro rata dependent on role) plus public and bank holidays.
• Tax‑efficient cycle‑to‑work programme
• Retail, health, leisure, and travel offers.
• Discounted Eurostar travel

To be eligible for this vacancy

Be 18 years old and over and be eligible to work in the UK.

Need to have been resident in UK for at least 3 years prior to the date of application.

Further information

Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.

Applicants who carry out the role of a Special Constable would be expected to resign from that position if successful due to the CSAS / RSAS accreditation.

Applicants who hold a Taxi or Private Hire vehicle licence would be required to rescind the licence.

Contacting Us

If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email [e-mail]

Appointment to post

Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.

Equality and Diversity

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria.