Operations/Office Manager

Tiger Recruitment; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A luxury serviced office brand in Central London is seeking an Operations/Office Manager to oversee the operational running of the centre. In this dynamic role, you will lead a client-focused team, ensure financial performance, and enhance service standards. The ideal candidate is experienced in operations management and possesses strong problem-solving abilities. This position offers a competitive salary between £40,000 - £45,000 plus excellent benefits.

Benefits

Excellent benefits

Qualifications

• Hands-on, proactive, and confident in leading a client-focused team.
• Experienced in operations and team management with problem-solving capabilities.
• Able to maintain service excellence under pressure.

Responsibilities

• Ensure smooth client onboarding, offboarding, and interactions.
• Streamline operations and enhance service standards.
• Manage team dynamics and oversee performance management.
• Maintain accurate billing and invoicing processes.
• Ensure compliance with health and safety requirements.

Skills

Client Relationship Management

Operations Management

Team Leadership

Financial Performance Management

Problem-Solving

Job description

Operations/Office Manager– Luxury Serviced Offices
ASAP start

Temp - Perm
Central London
£40,000 - £45,000 + excellent benefits
9am – 5:30pm

This is an exciting opportunity for a driven and commercially minded Centre Manager to join a luxury serviced office brand known for its stunning spaces and outstanding service. You’ll be responsible for ensuring the smooth operational running of a busy business centre, overseeing client relationships, financial performance, and team leadership. This is a hands-on role that requires a balance of operational excellence, strong financial acumen, and a drive to deliver outstanding service.

WHAT YOU’LL DO

• Build and nurture strong client relationships, ensuring onboarding, offboarding, and ongoing interactions run smoothly
• Identify opportunities to streamline operations and enhance service standards across the centre
• Lead, motivate, and support the on-site team, driving personal growth and team development
• Run team meetings, delegate tasks effectively, and oversee performance management
• Manage relationships with suppliers and contractors to maintain service excellence
• Conduct client tours and support the sales pipeline while keeping the centre’s occupancy and sales forecast up to date
• Oversee billing, invoicing, and other financial processes with accuracy
• Ensure the centre’s facilities meet all health, safety, and compliance requirements
• Respond swiftly and efficiently to any operational issues, emergencies, or client concerns

WHO YOU ARE:

• Hands‑on, proactive, and confident in leading a client‑focused team
• Committed to delivering exceptional client experiences through clear, professional communication
• Experienced in operations and team management, with a talent for coordination and problem‑solving
• Calm, adaptable, and composed in fast‑paced or high‑pressure situations
• Exceptionally organized, with a keen eye for detail and process improvement
• Able to build trust quickly and foster a positive, polished, and professional environment
• Solutions‑focused, confident taking initiative, and able to take ownership of client‑facing events and operational challenges

If you’re a natural leader with energy, focus, and a passion for delivering exceptional experiences in a stylish, client‑focused environment, this is a fantastic opportunity to join a high‑performing team.

REF: AA127831

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