Operations Manager - WV Active Bilston-Bert Williams

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 36,000 - 41,000; Full time

Job summary

WV Active is seeking an Operations Manager to support the General Manager across leisure centre operations, with a focus on leadership, compliance, and customer experience. You will lead teams, ensure safety, and drive performance in a fast-paced environment.

The role includes coordinating staff development and delivering NPLQ, first aid, and mandatory training to maintain qualifications and standards across the centres.

Qualifications

• Experience leading teams and delivering customer-focused services.
• Strong commitment to health and safety standards.
• Ability to provide visible leadership across a leisure centre.
• Plan, coordinate and deliver NPLQ and first aid training to staff.

Responsibilities

• Lead centre operations and manage day-to-day activities.
• Maintain compliance and drive performance to high standards.
• Oversee Lifeguard Team and Centre Support Manager as direct line manager.
• Plan and deliver mandatory operational training to staff.

Skills

Leadership

Staff development

Customer service

Health and safety

Operations management

Job description

Operations Manager - WVActiveBilston-Bert Williams

Salary - £36,363 - £40,777 (Grade 6)

Hours - 37 hours per week

Contract type - Full Time

Work Style - Fixed: permanent location

WV Active is looking for an enthusiastic, motivated and experienced Operations Manager to support the General Manager in delivering exceptional services across our leisure centres.This is a fantastic opportunity for a passionate leader who thrives in a fast-paced environment and is committed to providing outstanding customer experiences, operational excellence and the highest standards of health and safety.

As Operations Manager, you will play a key role in the day-to-day management of centre operations, leading teams, maintaining compliance, driving performance and ensuring our facilities remain welcoming, safe and customer focused.

You will provide visible leadership across the centre, motivating and developing teams while creating a positive environment for both customers and colleagues.As the direct line manager for the Lifeguard Team and Centre Support Manager, you will be responsible for ensuring that all operational staff are appropriately trained, qualified, supervised and supported to deliver safe and effective services.

A key part of the role is leading staff development and compliance training.You will plan, coordinate and deliver National Pool Lifeguard Qualification (NPLQ), first aid and mandatory operational training sessions, ensuring all team members maintain the qualifications, knowledge and skills required to meet legislative, organisational and industry standards.

We’re a city with big ambitions. A place packed with pride, passion and endless potential. WVActiveis our leisure brand and has three centres in the city.Bert Williams, in Bilston and our dual site Aldersley Leisure Village in Tettenhall and Wolverhampton Central Baths.

This post is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style.Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

Diversity

We arecommittedto building a workforce that is reflective of the diverse community we serve.We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality.Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality.We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect.

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background.The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role with the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council.

Attached documents

Job Description and Person Specification