Operations Manager – Wellbeing Full Time

Nuffield Health; Norwich; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading UK health organization is seeking an Operations Manager (Wellbeing) in Norwich to ensure smooth daily operations at our centre. You will oversee health and safety compliance, manage team performance, and enhance customer experience. The successful candidate will possess strong operational management skills and relevant health and safety qualifications. This role comes with a competitive salary and a comprehensive benefits package.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience managing a facility with a focus on customer service.
• Strong evidence of team leadership and improving performance.

Responsibilities

• Ensure the Wellbeing Centre operates smoothly and meets safety standards.
• Lead accident investigations and work with health and safety coordinators.
• Monitor training standards for staff and foster a transparent culture.

Skills

Experience in operations within a commercial environment

Understanding of health and safety requirements

Proven management experience

Education

IOSH Managing Safely

Job description

Operations Manager (Wellbeing)

Norwich FWC | CQOO | Permanent contract | Full time

Salary up to £38,000 per annum, depending on experience

40 Hours a week

We currently have an opportunity for an Operations Manager (Wellbeing) to join the team at our Norwich FWC. Continue your journey with us whilst we’ll support you to be your best.

As an Operations Manager (Wellbeing), you’ll contribute to our purpose to build a healthier nation by ensuring the Wellbeing Centre is fully operational and functional on a day-to-day basis in order to meet quality, health and safety and commercial objectives.

This role has overall responsibility for maintaining, to an optimal standard, all aspects of the customers environment, including equipment, that enables the delivery of an exceptional customer experience. You’ll also be responsible for continual improvement of site standards to ensure an efficiently running, safe and clean environment.

As an Operations Manager (Wellbeing), you will :

• Be responsible for all aspects of the centres daily running, including overall responsibility for H&S
• Lead all Accident and Incident Investigation – working with Regional Health and Safety Coordinator
• Work closely with the Management team to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources
• Ensure compliance with regulatory standards, quality policies, monthly reporting and Radar entries
• Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc)
• Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience

What are we looking for from you to join us as an Operations Manager (Wellbeing)?

• Experience of operations within a commercial, customer service led environment.
• Experience of managing a facility, including sound understanding of H&S requirements and standards.
• Proven management experience, with evidence of managing performance, improving potential, and effectively leading teams.
• IOSH Managing Safely, IOSH Risk Assessor module or risk assessor training through a recognised qualification

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.