Operations Manager - Technology

ONNEC Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology partner in the UK is seeking an Operations Manager to oversee project delivery and ensure efficient execution. This role involves managing strategic aspects, overseeing multiple teams, and developing financial goals. The ideal candidate will have proven leadership skills and extensive experience in Telecommunications Infrastructure and project management methodologies. The position offers a supportive working environment focused on retention and development of high-caliber talent.

Qualifications

• Experience in a management-level role delivering Telecommunications Infrastructure Cabling, ICT and/or Security projects.
• Demonstrated ability to manage multiple sites, design activities and production teams simultaneously.
• Proven capability to lead, motivate and develop multi-skilled project teams.

Responsibilities

• Manage strategic aspects of projects and mitigate any risk.
• Oversee Project Managers and Site Managers.
• Produce accurate management information e.g. Financial, Contract Programming.
• Develop and meet revenue and other financial goals for practice.

Skills

Proven experience of overseeing multiple project implementations

Strong interpersonal skills

Proven leadership skills

Excellent influencing and communication skills

Strong experience in project planning and delivery

Clear and confident communicator

Education

Relevant certifications such as CTPM, ECS, SMSTS

Additional certifications such as PRINCE2, BICSI, ITIL Foundation, MSP

Job description

Overview

Reporting to the Projects Director, the Operations Manager will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects. With an established management team reporting to them, the Operations Manager will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects. The Operations Manager will work closely with the Projects Director to recruit new talent alongside the development and retention strategy for current employees.

Responsibilities

• Manages the strategic aspects of projects and mitigate any risk.
• Oversees Project Managers and Site Managers working on projects.
• Ensure engagement reviews and quality assurance procedures take place
• Ensuring that the company safety and quality record is upheld
• Develop, implement, and maintain sound business practices.
• Ensure that sufficient resources are available to deliver customer requirements within the required timescales.
• Ensure that all client requests are dealt with by the Project Delivery team in a professional and timely fashion.
• Produce accurate management information e.g. Financial, Contract Programming.
• Ensure projects meet or exceed budgeted financial objectives, including revenue and margin.
• Develop and meet revenue and other financial goals for practice.
• Manages the negotiation of contract pricing when necessary.
• Provides leadership, guidance and assistance in all aspects of the sales cycle.
• Grows long‑term relationships with clients
• Effectively communicates relevant practice information to superiors.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Appraisal and development of staff.
• Take responsibility for various special projects from time to time
• Evaluate and redesign project offerings.
• Understand the implications of different technical choices and is able to guide clients to the best solution for their situation.

Qualifications

• Operations Manager will have proven experience of overseeing multiple project implementations as well as managing development and delivery. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills and possess excellent influencing and communication skills.
• Extensive hands‑on experience in a management‑level role delivering Telecommunications Infrastructure Cabling, ICT and/or Security projects
• Strong experience in project planning and delivery within an IT or technology environment
• Solid knowledge of project management methodologies, including PRINCE2 and OGC project/programme processes
• Strong understanding of project contracts, scope, deliverables and formal sub‑contract management
• Demonstrated ability to manage multiple sites, design activities and production teams simultaneously
• Proven capability to lead, motivate and develop multi‑skilled project teams
• Clear and confident communicator, with the ability to produce and deliver client presentations
• Ability to lead pre‑sales activities and rapidly absorb new services and applications
• Relevant certifications such as CTPM, ECS, SMSTS
• Experience producing financial and operational reports for senior leadership
• Additional certifications such as PRINCE2, BICSI, ITIL Foundation, MSP

Preferred but not essential

• Significant experience delivering Electronic Security projects
• Broad experience in Enterprise Networking deployments (WAN, LAN, Server, Desktop, WLAN)
• Experience producing financial and operational reports for senior leadership

Company Information

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end‑to‑end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end‑to‑end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.