Operations Manager (Property Maintenance)

MMP Consultancy; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consultancy firm in Crawley is seeking a Contract Operations Manager for a 4-month housing maintenance contract. You will lead a team to ensure high-quality service delivery while meeting KPIs. Candidates should have experience in property maintenance management, financial acumen, and knowledge of SHEQ standards. This position offers an opportunity to drive performance and collaborate with key stakeholders.

Qualifications

• Experience managing a property maintenance or housing service contract.
• Proven financial and commercial acumen.
• Confidence with housing sector procurement processes.

Responsibilities

• Lead and develop a team to deliver high-performance service.
• Manage operational resources to meet contract targets.
• Collaborate with the Commercial team for strong financial performance.

Skills

Management of property maintenance

Financial acumen

Knowledge of SHEQ standards

Job description

MMP Consultancy is seeking a Contract Operations Manager on behalf of a contractor based in West Sussex, to look after a key housing maintenance contract with a Local Authority. This is a 4-month contract subject to extension. The rate of pay is dependent on the candidates' level of experience and may be paid CIS. This is an exciting opportunity to lead a team, drive performance, and ensure high-quality, cost-effective service delivery while meeting client expectations and KPIs.

Responsibilities:

• Lead and develop a team of 4 Managers and 10 Workforce Coordinators to deliver a high-performing property maintenance service.
• Manage and optimise operational resources to meet or exceed contract performance targets.
• Collaborate with the Commercial team to ensure strong financial performance against agreed monthly and quarterly targets.
• Oversee and take responsibility for the full operating and capital budgets related to the assigned contract.
• Build and maintain strong relationships with internal stakeholders and clients, providing regular performance updates and reporting against KPIs.
• Promote a high standard of written and verbal communication within the team for clear delegation and efficient task execution.
• Drive improvements in service delivery by developing and implementing robust policies and procedures.

Requirements:

• Experience managing a property maintenance or housing service contract, including knowledge of legislation and best practice (preferred).
• Proven financial and commercial acumen, with the ability to price works competitively and ensure delivery at profitable levels.
• Confidence with housing sector procurement processes and contract mobilisation.
• Strong understanding of KPIs, SOR codes, and what constitutes a quality, Best Value service.
• High awareness of SHEQ (Safety, Health, Environment & Quality) standards.
• SMSTS or SSSTS.