Operations Manager - PM Shift

Biffa Waste Services; Tipton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company in Tipton is looking for an Operations Manager to efficiently manage depot operations and ensure first-class customer service. The ideal candidate will have experience in the services or logistics industry and a strong track record in people management and cost control. This role offers competitive salary and career development opportunities.

Benefits

Ongoing career development

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Experience as Transport Manager or in a similar role in Services or Logistics industry.
• Proven track record in health & safety management in a unionised environment.
• Demonstrable experience of resource management and cost control.

Responsibilities

• Provide leadership and monitor the performance of the traffic dispatcher team.
• Operationally manage shift operations at the depot.
• Manage and develop the team as required.
• Ensure adherence to Health & Safety regulations.

Skills

Leadership

Cost control

People management

Health & Safety compliance

Route planning

Education

CPC (desirable)

Tools

Route Monkey

DPS (LogiX)

Job description

Overview

Join Biffa as an Operations Manager and help drive excellence at our facility in Tipton.

Working days: Monday to Friday - The hours for this role is 1pm to 10pm.

A quick look at the role.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.

Responsibilities

• Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
• Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
• Manage, motivate, train and develop team as required.
• Deal effectively with underperformance, implementing disciplinary procedures as appropriate
• Absence management, e.g. conduct return to work interviews.
• Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
• On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
• Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
• Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.
• Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.

Essential requirements

Education / Qualifications

• CPC is desirable.

Experience

• Experience as Transport Manager or position of similar responsibility in Services or Logistics industry
• People and health & safety management in a unionised environment
• Proven track record of working to clearly defined service delivery KPI’s
• Demonstrable experience of successful resource management / cost control
• Lean Management Understanding
• Experience with route planning software such as Route Monkey, DPS (LogiX) etc

Technical Knowledge

• Local geographical knowledge and transport legislation is desirable.
• Knowledge and understanding of the requirements of working within a time critical service environment.
• Waste industry knowledge including relevant laws would be ideal.

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.