Operations Manager - North London

Morrisons; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and1

Job summary

Morrisons is seeking an Operations Manager to lead store day-to-day operations, deputising for the Store Manager and fostering a welcoming, inclusive environment where colleagues feel valued. You will drive high standards, coach department managers, ensure food safety and legal compliance, optimise stock availability, and turn customer feedback into service improvements.

Ideal candidates will have retail leadership experience in a fast-paced environment, with a proven track record of developing

Qualifications

• Experience in retail with leadership of a large, fast-paced store.
• Experience turning over at least £150k a week.
• Strong coaching and development skills.

Responsibilities

• Lead and empower the team by building management capability across the store.
• Coach department managers with clear development plans to help them grow.
• Maintain high standards of safety and legal compliance across shifts.
• Drive sales and availability by reviewing store data and resources to keep shelves well-stocked.

Skills

Leadership

Coaching

Empathy

Active listening

People management

Collaboration

Job description

More about the role

Our Operations Managers are key to keeping our stores running smoothly, safely, and efficiently every day. Deputising for the Store Manager, you’ll lead from the front to create a welcoming, inclusive environment where every colleague feels valued, supported, and ready to succeed.

You’ll bring a proactive approach, taking ownership of store operations, driving high standards, and coaching department managers to build a confident, high-performing team.

In this role, you’ll be on hand to:

• Lead and empower the team: Build management capability across the store, mentoring talent and supporting department heads with clear plans to help them grow.

• Keep standards high, safe, and legal: Act as the store's expert on safe and legal standards, ensuring food safety laws, hygiene, and daily routines are delivered properly every shift.

• Drive sales and availability: Use your commercial mindset to review store data, spot opportunities, and manage resources so our shelves are always well-stocked for our customers.

• Listen and improve: Work to support teams through change, listening directly to customer feedback and acting on it to keep making our daily service better.

We value your hard work and commitment, and in return, we provide:

• Generous holiday entitlement

• Discretionary bonus scheme

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Ideally you’ll have proven experience in the retail industry, with a track record of successfully managing a large, fast-paced store operation turning over at least £150k a week.

You’ll be the kind of person who:

• Leads with empathy and active listening, taking time to understand different perspectives and bringing out the best in your team.

• Enjoys coaching and developing people, giving constructive feedback that builds confidence and consistency across all departments.

• Spotlights talent and loves creating a supportive, high-performing store culture where people feel trusted to succeed.

• Handles challenges calmly and builds real trust across the whole store team.

• Sets clear, meaningful goals for each department that tie directly into our store priorities, keeping everyone aligned and moving forward together.

• Brings a collaborative mindset, working closely with colleagues across the business to try new ideas and make things better every shift

More about us

Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.

We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.

Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.

We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it’s required.