Operations Manager - NEYL, West Yorkshire & South Yorkshire

Government Recruitment Service; Skegness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public service organization in the UK is seeking an Operations Manager to lead front line teams to deliver excellent customer service. The role involves motivating and developing staff, ensuring quality outcomes, and maintaining high performance standards. Candidates should have strong leadership skills and be prepared for office-based work without hybrid options. Location preference can be expressed during selection.

Qualifications

• Experience in coaching and leading teams.
• Ability to build inclusive team environments.
• Strong communication skills for corporate changes.

Responsibilities

• Create an inclusive team environment.
• Motivate and develop teams through performance reviews.
• Lead by example and support colleagues with clarity.
• Identify risks to performance and drive improvements.
• Achieve national performance measures through quality interventions.

Skills

Team leadership

Coaching

Performance management

Customer service

Stakeholder engagement

Job description

What are we offering?

Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you!

Do you have a passion for Public Service?

You will be at the centre of DWP’s front line operations helping to positively change people lives in our communities.

Operations Managers are key roles that require flexibility and versatility, being responsible for coaching, leading and building a team to deliver excellent customer service and achieve national performance measures.

They will achieve this by:

• Creating an inclusive team environment, embracing different individual needs, views and ideas.
• Motivating, developing and encouraging teams, and undertaking regular performance reviews and observations.
• Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
• Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
• Identifying priorities to ensure the delivery of yours and others’ objectives.
• Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
• A focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department to deliver excellent service.
• Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
• Be responsible for achieving national performance measures through the quality of personalised interventions.
• Support work coaches to develop and maintain labour market links and knowledge by coaching their teams.
• Support work coaches to deliver excellent service to claimants including vulnerable and those who have complex needs and/or disability.
• A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service.

Please see the candidate pack for additional information about the job roles available.

All roles are office based, front facing positions. Hybrid working will not be considered at this time. Travel across each respective District is expected.

Successful candidates will have the opportunity to express a location preference as part of the selection process. If you are offered a role in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign. Please do not select a location unless you are prepared to accept a role in that location.