Operations Manager - Netherlands

Westfield Health; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health and wellness organization is seeking an Operations Manager to lead services at Nike's European Headquarters. This role involves managing a team of fitness specialists, ensuring operational excellence, and contributing to strategic planning. Ideal candidates will have a university degree related to sports or health, leadership experience, and be fluent in English and Dutch. A competitive salary and extensive benefits package is offered, along with opportunities for progression.

Benefits

Competitive salary dependent on experience

26 vacation days and 3 ATV days

Accredited training and leadership training opportunities

Qualifications

• Established leadership experience in a sports, health, or corporate wellness environment.
• Proven experience in operational coordination and service excellence.
• Fluent in English and Dutch (written and spoken).

Responsibilities

• Ensure smooth day-to-day operational management of services.
• Lead a team of over 20 fitness specialists.
• Track KPIs and member feedback for service improvements.

Skills

Leadership

Communication

Operational Coordination

Attention to Detail

Data-driven Decision Making

Education

University degree in Sport Management or equivalent

Tools

HR Systems

Planning Systems

Job description

Company Overview

Westfield Health Group is home to Westfield Health, High Five Health Promotions and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported, as demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Job Title and Location

Operations Manager – Sports
Location: Nike EHQ, Hilversum, Netherlands

About the Role

High Five Health are proud to continue our relationship with Nike, supporting their employees’ wellbeing and fitness goals, at their state‑of‑the‑art European Headquarters. This opportunity is ideal for an experienced people manager who really values exceptional member service and is eager to create unique member experiences. You’ll be supporting your team of Fitness Coaches day to day, while working with the General Manager and Key Account Director on upcoming projects and strategies. At High Five Health we have many clients across Europe, providing strong progression pathways into General Manager positions and beyond.

Responsibilities

• Ensure smooth day‑to‑day operational management of services, coordinating and optimising planning and scheduling of staff, classes and activities.


• Support team leads with staff coaching, delegation, and supervision.


• Lead a team of over 20 fitness specialists, ensuring they have everything they need to complete their jobs comfortably and successfully.


• Ensure consistent, safe, and compliant service by leading SOP implementation and review.


• Manage procurement, inventory, and vendor relations for equipment and uniforms.


• Foster strong partnerships across Nike teams and stakeholders.


• Track KPIs and member feedback to drive service improvements.


• Contribute to strategy, budgeting, and business planning.


• Assist with hiring, onboarding, and staff development.


• Coordinate cross‑functional support and event logistics.

Qualifications

• University degree in Sport Management, Health Promotion, Hospitality or equivalent.


• Established leadership experience in a sports, health, or corporate wellness environment.


• Proven experience in operational coordination, team management and service excellence.


• Experience working in multi‑service environments (fitness, wellness, events, etc.).


• Ability to manage both administrative and people‑management responsibilities.


• Data‑driven and performance‑oriented, with strong attention to detail.


• Skilled communicator, able to interface with clients, stakeholders and teams in a multicultural environment.


• Fluent in English (written and spoken) as well as Dutch.


• Experience using planning, HR and operational systems.


• Ability to work shifts between 6 AM – 8 PM on site in Hilversum.

Benefits

• Competitive salary dependent on experience.


• Progression pathways.


• Accredited training and leadership training opportunities.


• 8 % holiday allowance.


• Zwitserleven pension.


• 26 vacation days and 3 ATV days for a year.


• Collective health insurance (CZ and Menzis).


• Long‑service awards.

Next Steps and Support

If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer; we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.