Operations Manager (NDT/Technical Services)

Russell Taylor Group Ltd; Newbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technical services provider in the UK is looking for an experienced Operations Manager to oversee daily operations in the NDT sector. In this role, you will manage operational staff, improve systems and processes, and maintain quality and compliance standards. Strong leadership and communication skills are essential for fostering client relationships and ensuring efficient service delivery. This position comes with a competitive salary, generous benefits, and opportunities for professional growth.

Benefits

23 days holiday plus bank holidays

Death-in-service insurance

Medicash vouchers

Pension scheme

Qualifications

• Proven experience in an operational management or technical support role, ideally within NDT.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.

Responsibilities

• Manage daily operations and first-line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems and processes to drive efficiency.
• Liaise with clients to maintain strong relationships.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits.

Skills

Leadership skills

Communication skills

Interpersonal skills

Proactive approach

Adaptable approach

Microsoft Office

Job description

Operations Manager (NDT/Technical Services)

Position: Full‑time, permanent on site in Deeside. Salary: Competitive, based on experience. Hours: 08:00‑16:30 or 09:00‑17:00. Benefits: 23 days holiday plus bank holidays, death‑in‑service insurance, Medicash vouchers via an employee benefits platform, and a pension scheme.

Russell Taylor Group is seeking an experienced Operations Manager to oversee the day‑to‑day operations of a technical services business in the NDT sector. This hands‑on role focuses on managing operational staff, improving systems and processes, maintaining quality and compliance standards, and supporting business growth. Working closely with senior management, the Technical Manager, and the Quality team, you will ensure efficient service delivery, strong customer relationships, and ongoing compliance with industry accreditations.

Key Responsibilities

• Manage daily operations, including first‑line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes, and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support the maintenance of ISO 9001, ISO 14001, ISO 45001, and UKAS accreditations.
• Work with the Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental, and Quality policies.

The Person

• Proven experience in an operational management or technical support role—ideally within NDT, but it is not essential if you have experience managing within a service‑providing company.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands‑on, proactive, and adaptable approach.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will act in your interest and will contact you—in relation to the role—by email, phone, or text message. For further information on our privacy and GDPR policy, please get in touch with us.