Operations Manager (London)

Academic Key; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Vibrant company culture

Growth opportunities

Join during exponential expansion

Job summary

Nivoda is seeking a highly proactive Operations Manager for our London UK hub. This hands-on role requires leading intake, QC, shipping and returns, driving performance, and building strong supplier relationships in a fast‑growing environment.

You will own fulfilment operations, set standards, and mentor a small team, with a focus on scalability and process robustness in a 100% on-site setting at Hatton Garden, London.

Qualifications

• 6–8 years in operations, fulfillment or logistics in the diamond, gemstone, or luxury goods sector.
• Experience directly managing people or leading teams.
• Ability to execute and enforce daily operational workflows.
• Clear, effective communication and highly organized approach.

Responsibilities

• Own UK Hub Logistics & Fulfilment Performance.
• Take full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, service levels.
• Own end-to-end performance across intake, QC, shipping, and returns, ensuring SLA adherence.
• Drive daily execution across the team with focus on scalability and process robustness.
• Review weekly operational metrics by function and implement improvements.
• Build and scale new workflows; lead rollout of fulfilment streams for UK.
• Identify bottlenecks and implement process improvements to increase throughput.

Skills

Operations management

People leadership

Process optimization

Communication

Education

GIA or Gem A qualification

Tools

Excel/Sheets

Job description

Operations Manager (London)

Nivoda · London

Abroad London Full Time Link validated Working hours: Mon - Fri Location: 100% on-site in Hatton Garden, London

About Nivoda Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond.

Our Mission Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

About the Role

We're looking for a highly proactive, operationally sharp, people‑first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers. This is a hands‑on, full‑accountability role: you'll own performance and culture within the hub, build on an already‑established foundation, and mentor a dynamic, fast‑growing team. It bridges execution with team development, and calls for strong operational judgment, structured thinking, and comfort in a fast‑evolving, high‑growth environment.

What will you be doing?

• Own UK Hub Logistics & Fulfilment Performance


• Take full ownership of fulfilment operational KPIs across the UK hub: speed, accuracy, and service levels


• Own end‑to‑end performance across intake, QC, shipping, and returns, ensuring adherence to service‑level commitments


• Drive daily execution across the team while maintaining a strong focus on scalability and process robustness


• Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements


• Maintain strong local relationships with suppliers, runners, carriers, and other local partners


• Build & Scale New Workflows


• Lead the rollout and optimisation of new & existing fulfilment streams for UK


• Identify bottlenecks and implement process improvements to increase throughput and reduce errors


• Lead & Develop the Team


• Manage, coach, and develop a team of 3 across intake, QC, shipping, and returns


• Run regular team check‑ins and structured performance conversations, setting clear expectations and giving direct feedback


• Cultivate a team culture rooted in accountability, precision, clarity, and growth


• Cross‑Functional & Cross‑Hub Ownership


• Act as the primary interface between UK fulfilment, customer support, supplier teams, and global stakeholders


• Partner with other Nivoda hubs for cross‑hub alignment and contribute insights in WBRs

What do we need from you?

• 6 - 8 years in operations, fulfillment, logistics‑based office management or within the diamond, gemstone, or luxury goods industry


• Extensive experience directly managing people or leading teams


• Demonstrated ability to execute and enforce daily operational workflows


• Clear, effective communication skills and a highly organised approach


• Desire and ability to work in a fast‑growing company where processes change continuously

Nice to have

• Proficiency in Excel/Sheets


• GIA or Gem A qualification is highly desirable


• Prior exposure to or experience in diamond or gemstone quality control is also highly desirable

Our culture and what we offer

At Nivoda, we believe that employees today want to evolve in a collaborative, high‑growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low‑hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits

• A vibrant company culture


• Plenty of opportunities for growth and learning


• Chance to join and contribute to a company during its exponential expansion phase

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is internationa