Operations Manager - London

ALO YOGA; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading yoga studio is seeking an experienced Operations Manager in London. The role includes overseeing key operational processes, managing a team, and ensuring a customer-ready environment. Ideal candidates have retail leadership experience, strong communication skills, and a proven ability to manage multiple tasks in a fast-paced environment. This position requires a full-time commitment with regular availability for varying shifts.

Qualifications

• Prior leadership experience in retail or related industry.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.

Responsibilities

• Oversee and support execution of key operational processes.
• Investigate inventory accuracy issues and partner to elevate processes.
• Lead the Operations team through coaching and accountability.

Skills

Leadership experience in retail or related industry

Working knowledge of MS Office (Word, Excel, Outlook)

Interpersonal and communication skills

Ability to handle multiple tasks

Motivated in a fast-paced environment

Independent work ethic and time management skills

Business owner mindset

Education

Proof of right to live and work in the UK

Job description

JOB TITLE: Operations Manager

Role Objective:

The Operations Manager is a critical member of the store leadership team accountable for bringing Alo's operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling - all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer‑ready at all times.

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

Operations Leader

• Oversee and support execution of key operational processes
• Investigate and root cause inventory accuracy issues, partnering with the Manager to elevate process or system gaps
• Champion strong Operational standards for the sales floor by leveraging business performance data
• Support sell‑through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Operations team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
• Collaborates and implements General/Store Manager's vision and works cross‑functionally with business partners, as directed, to support all‑level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Assistant Manager Leadership Qualifications

• Prior leadership experience in retail or related industry
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast‑paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies Alo's Guiding Principles
• Proof of right to live and work in the UK

Operations Manager Schedule

• The Operations Manager role is a full‑time position with a 40‑hour work week (5 days). In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts, which may be subject to change.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.