Operations Manager Kea Paradise

SWOT | Simple Way Of Tourism; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality company in the UK is seeking an experienced Operations Manager to lead the operational management of their resort. The ideal candidate will have over 5 years of experience in hotel operations management, strong leadership skills, and a commitment to enhancing guest satisfaction. This position offers a friendly working environment and opportunities for career development.

Benefits

Dynamic working environment

Opportunities for career development

Accommodation

Meals

Qualifications

• Minimum of 5 years experience in hotel operations management or similar role.
• Strong leadership and team management skills.
• Proven ability to enhance operational efficiency and maximize guest satisfaction.

Responsibilities

• Oversee daily operations of the resort, ensuring a high level of service.
• Develop and implement operational strategies to enhance efficiency.
• Lead, mentor, and train staff to uphold service standards.

Skills

Operations management

Leadership

Team management

Customer service

Problem-solving

Education

Bachelor's degree in Hospitality Management

Job description

Overview

SWOT Hospitality is excited to announce an opportunity for an experienced Operations Manager at the upcoming Kea Paradise resort.

The Operations Manager will spearhead the operational management of this exciting venue, ensuring that both staff and guests enjoy an unforgettable experience at our picturesque location in Kea. This leadership role requires a commitment to quality service and operational excellence.

Key Responsibilities

• Oversee daily operations of the resort, ensuring a high level of service in every department.
• Develop and implement operational strategies aimed at enhancing efficiency and guest satisfaction.
• Lead, mentor, and train staff to uphold our service standards and provide personalized experiences.
• Monitor and analyze financial performance, implementing improvements as necessary.
• Respond to guest feedback promptly and effectively to ensure high satisfaction levels.
• Collaborate with the pre-opening team to establish operational processes and set the venue for success.

Qualifications

• Minimum of 5 years experience in hotel operations management or similar role.
• Bachelor's degree in Hospitality Management or related field.
• Strong leadership and team management skills.
• Proven ability to enhance operational efficiency and maximize guest satisfaction.
• Excellent communication and interpersonal skills.
• Fluent in English; knowledge of additional languages is an advantage.
• Adaptable and proactive with a focus on results and team development.
• Strong problem-solving skills and attention to detail.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Accommodation
• Meals