Operations Manager in Droitwich)

Cast UK Limited; Droitwich Spa; On-site; GBP 45,000 - 55,000; Full time

Job summary

A well-established logistics business in Droitwich is seeking an Operations Manager to lead a busy 3PL site. The successful candidate will manage a team of around 25 staff, driving operational excellence while maintaining high customer service standards. Responsibilities include overseeing warehouse functions, managing stock control, and ensuring compliance with Health & Safety regulations. Ideal candidates should have supervisory experience in a warehouse setting and strong leadership skills.

Qualifications

• Experience supervising or managing teams within a warehouse or 3PL environment.
• Strong leadership skills to build a positive, performance-driven culture.
• Excellent communication and customer-facing abilities.

Responsibilities

• Lead, motivate and develop a team of supervisors and operatives.
• Oversee all warehouse operational functions and ensure safety.
• Deliver customer service levels while managing costs effectively.

Skills

Leadership skills

Communication skills

Customer service

Health & Safety knowledge

WMS experience

IT skills

Budget understanding

Job description

Operations Manager

Droitwich

£45,000 - £55,000 per Annum

Monday - Friday

Are you an experienced Operations Manager looking to take ownership of a busy 3PL site and lead a high-performing team? Our client, a well-established logistics business, is looking for a strong people leader to drive operational excellence, deliver outstanding customer service, and support ongoing growth.

The role

• Lead, motivate and develop a team of supervisors and operatives (circa 25 staff).
• Oversee all warehouse operational functions, ensuring a safe, compliant and efficient working environment.
• Deliver agreed customer service levels while managing costs and resources effectively.
• Maintain and improve Health & Safety standards, risk assessments and site procedures.
• Manage stock control, site KPIs, reporting and operational documentation.
• Support customer relationships, dealing with service queries and identifying opportunities for improvement.
• Deputise for the General Manager and support with budgeting, audits and continuous improvement initiatives.
• Drive performance, manage underperformance, support training needs and lead by example.

Experience

• Experience supervising or managing teams within a warehouse or 3PL environment.
• Strong leadership skills with the ability to build a positive, performance-driven culture.
• Excellent communication and customer-facing abilities.
• Good knowledge of Health & Safety standards (NEBOSH / IOSH desirable).
• Experience using WMS and confident IT skills.
• An understanding of budgets, cost control and P&L basics.
• The drive to develop professionally - CPC, Known Consignor & Responsible Officer training can be provided.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments.

If you're looking to secure talent for your business, contact Cast UK to discuss how we can support your next hire.