Operations Manager in Cambridge

Energy Jobline CVL; Cambridge; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecom service provider in Cambridge seeks an Operations Manager to lead their Service Desk and NOC functions. You will manage strategic resource planning, commercial activity, and supplier relationships to ensure high performance and compliance. Ideal candidates have strong experience in managing teams and contributing to bids. This position offers comprehensive benefits, including a pension scheme, private healthcare, and opportunities for career development.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced parental leave

Discretionary bonus scheme

25 days annual leave

Employee referral rewards

Qualifications

• Demonstrable experience managing managers in Service Desk/NOC/contact-centre environments.
• Experience in contributing to bids and proposals.
• Familiarity with ITIL and delivery against SLAs/OLAs/KPIs.

Responsibilities

• Lead Service Desk and NOC functions, managing managers and setting direction.
• Drive cost control and supplier performance reviews.
• Produce executive reporting on performance, capacity, and costs.

Skills

Strategic resource planning

Capacity modelling

Supplier management

Stakeholder leadership

Tools

Power BI

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in an afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks – We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

What will you be doing?

The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day‑to‑day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long‑term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service offerings and provide pricing and resource inputs; oversee supplier relationships, contracts and procurement, driving cost control and supplier performance reviews; champion continual improvement and standardisation across Field Engineers, PMO, Service Managers and third parties; manage strategic risk and issue mitigation, business continuity and major‑incident/change governance; produce executive reporting on performance, capacity and costs, ensure compliance and audit readiness; and coach and develop manager‑level colleagues to build capability and a collaborative culture aligned with MGroup values.

What you’ll bring?

You’ll bring demonstrable experience managing managers in Service Desk/NOC/contact‑centre environments, strong strategic resource planning, capacity modelling and workforce‑planning skills, proven supplier management and third‑party spend control, and experience contributing to bids/proposals. You will have commercial acumen (budgeting, forecasting, cost control), familiarity with ITIL and delivery against SLAs/OLAs/KPIs, and excellent stakeholder, leadership and coaching skills. Desirable: Power BI/reporting, Lean Six Sigma/Prince2/Agile, large‑scale facilities or network operations, and strategic business‑continuity/major‑incident experience. Behaviours: responsible, open, ambitious, collaborative, adaptable and accountable, promoting integrity and safety.

What’s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car (or allowance) and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/Hybrid car scheme
• Private health care and health care cash plan for you
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.