Operations Manager - Holiday Inn Express Epsom

Rbh Hospitality Management; Epsom and Ewell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the UK seeks a Hotel Operations Manager to oversee daily operations and ensure exceptional guest satisfaction. Applicants should have proven leadership skills and strong experience in hotel management. Offering competitive benefits, including flexible working and discounts, this role is essential in maintaining high operational standards.

Benefits

Discounted hotel room rates

Additional day off for birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events

Qualifications

• Proven leadership skills with the ability to motivate and manage teams.
• Strong experience in hotel operations with a focus on various departments.
• Excellent financial acumen to support budgets and monitor performance.

Responsibilities

• Oversee daily hotel operations across departments.
• Lead department heads, ensuring high levels of service.
• Address guest complaints promptly for high satisfaction.
• Review financial performance and implement profitability strategies.
• Ensure compliance with quality and safety standards.

Skills

Leadership

Hotel Operations Management

Financial Acumen

Guest Focus

Problem Solving

Communication

Time Management

Job description

Responsibilities

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

Qualifications

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
• Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem‑solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast‑paced, dynamic environment.

Benefits

• At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
• Discounted hotel room rates for you and your friends & family.
• An additional day's leave for your birthday.
• Enhanced Maternity, adoption & shared parental leave.
• Course Sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life Insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty saving you over 1000 per year.
• And much much more!