Operations Manager – Hatzola Northwest

The Wohl Enterprise Hub; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A community healthcare organization in London seeks an Operations Manager to oversee day-to-day operations, ensure compliance, and support staff in their roles. The ideal candidate is organized, communicative, and adaptable, capable of managing various responsibilities in a fast-paced environment. This role offers an opportunity to make a positive impact in the community.

Qualifications

• Positive, dedicated, and organized person who enjoys supporting others.
• Strong communicator who can help keep a growing organization running smoothly.
• Someone adaptable, proactive, and happy working in a fast-moving environment.

Responsibilities

• Support responders, dispatchers and staff in their roles.
• Ensure compliance with legal, health & safety, and regulatory requirements.
• Support recruitment, onboarding, and training.
• Monitor budgets and spending alongside the finance team.

Skills

Leadership

Communication

Organizational Skills

Adaptability

Job description

Our jobs board is constantly changing with new jobs being added every day. If you would like to apply for any of the jobs we are advertising, please be in touch with your Work Avenue adviser or contact Yael [e-mail] stating which role you are interested in.

Hatzola Northwest is a volunteer-led emergency ambulance service serving the North-West London community. We work in partnership with other healthcare professionals to deliver fast, high-quality care.

The Operations Manager plays a key role in ensuring that everything runs smoothly day-to-day, supporting our the responders, dispatchers, our office, the fleet of 11 vehicles, and helping the organisation stay compliant and well-organised.

Main Responsibilities

Leadership & Communication

• Support responders, dispatchers and staff in their roles
• Keep everyone informed with clear updates, and guidance
• Help deliver projects, events, and improvements across the organisation
• Be a first point of contact for general member queries or concerns

Operations & Compliance

• Make sure we meet all legal, health & safety, and regulatory requirements
• Oversee safeguarding procedures and respond to any concerns appropriately

HR & Governance

• Support recruitment, onboarding, and training
• Help staff and volunteers feel recognised and supported
• Assist with meetings and reports for Trustees and the Committee
• Work with the finance team to monitor budgets and spending
• Support fundraising activities, events and donor relationships
• Oversee vehicles, medical stock, radios, and digital systems
• Ensure all operational tools and platforms continue to run effectively

What We’re Looking For

• A positive, dedicated and organised person who enjoys supporting others
• A strong communicator who can help keep a growing organisation running smoothly
• Someone adaptable, proactive, and happy working in a fast-moving environment

For more information and to be personally recommended for this role, please contact Yael – [e-mail]