Operations Manager - Families

JAMES UK; Saltaire; On-site; GBP 34,000 - 41,000; Full time

Job summary

A community services provider in Saltaire is seeking an experienced Operations Manager to oversee multi-site projects and manage contracts within the organization. The role requires strong leadership and project management skills, as well as a commitment to delivering quality services to families in the community. The position offers a salary of £34,314 - £40,476 based on experience, with flexible working hours and opportunities for professional development.

Qualifications

• Proven experience in managing projects to meet objectives and KPIs.
• Ability to lead and motivate a team effectively.
• Strong communication skills to coordinate with various stakeholders.

Responsibilities

• Manage Supporting Families and Family Aide contracts effectively.
• Complete audits to ensure high-quality service delivery.
• Provide leadership to ensure successful project completion.

Skills

Leadership

Project management

Communication

Team management

Analytical skills

Education

Relevant degree or equivalent experience

Job description

Title of Post : OPERATIONS MANAGER

Unit / Location :

Based across JAMES sites, including; Keighley / Shipley. Working across various settings as required

Responsible To :

Board of Directors and in collaboration with the wider Management Team

Salary :

£34,314 - £40,476 (dependant on experience and reviewed after probationary period)

Contract :

37.5 hours per week. Contracts are renewed annually. Job share would be considered.

Closing date :

1st of December at 9 : 00am.

Interviews expected Monday 8th December.

Please fill in the JAMES application form PLUS a covering letter detailing how you meet all the requirements within the Job Description and the Person Specification. Return all documents via email, by the closing date.

Late applications will not be considered.

Individual Objectives of the post

• Manage the Supporting Families and Family Aide contracts to meet contractual KPI’s and deliver services to families
• Management oversight of all activity on EHM
• Complete file audits to ensure a high-quality service is being delivered
• Attend locality and community partnership panels
• Manage to Positive Futures contract, including the completion of all monitoring and evaluation tasks
• Manage and deliver on small contracts relating to family enrichment
• Designated Lead Officer for Families within the Management Team for Safeguarding
• Responsibility for ensuring and maintaining up to date records of safeguarding training for all staff
• Take responsibility for health and safety policies and procedures under the direction of the Health & Safety Lead Officer.
• Provide management, supervision, and appraisals of all staff working on families' and line managed contracts
• Deliver staff support / training relating to changes regarding contract delivery
• Manage and oversee any additional programmes required in relation to new / changes to contracts or programmes

Joint objectives of the post

• Provide leadership to ensure that all JAMES projects are successfully delivered to meet the aims, objectives and financial constraints of the Board and funding bodies; meeting the needs of service users
• Control, assess, review and organise staff in order that JAMES projects are smooth running and consistent with good practice
• Promote the professional development of programmes within the organisation
• Promote services, both externally and within the organisation that address the needs of children and young people in line with local, regional and national objectives.
• To promote the welfare of all children, young people and families on JAMES projects
• To support and assist the other members of the Management Team in carrying out their respective duties
• Maintain effective signposting and close working relationships with partner agencies including; VCS, local authority, health and education colleagues

Joint Supervisory / Managerial Responsibilities

• Supervise all staff to the standards defined by the JAMES Board within its quality assurance programme, meeting the specifications with associated contracts
• Make decisions in consultation with Management Team
• Work with Managers and staff to ensure effective and efficient management and development of the projects in the delivery of an effective alternative education for the benefit of the young people involved
• Ensure that all project staff are made aware of statutory requirements e.g. Health and Safety, Child Protection, Data Protection issues, etc
• Produce reports / statistical analysis as required
• To support the wider and strategic understanding of the needs and barriers faced by those most in need in the Bradford District
• To support the engagement of families and communities into JAMES programmes
• Responsible for the recruitment and selection of staff and volunteers within the organisation’s policies and procedures

Received Supervision and Guidance

Overall guidance from the Board and support and joint decision making with the rest of the Management Team

Individual Responsibilities for Assets & Materials

Delegated responsibility for allocated petty cash on all managed projects

Joint Responsibilities for Assets & Materials

Delegated responsibility for the safe, efficient storage and use of all resources, buildings and equipment.

Responsible for ensuring all project and employee records are accurate and up to date

Joint Internal & External Communication

Liaise with other staff, service users and the wider community

Co-ordinate with Management Team and other agencies for effective delivery of JAMES Projects

Liaison with family, schools and other agencies in support of the families, children and young people referred to JAMES Projects

Exploit publicity opportunities for JAMES after consultation with Development Manager

Liaison in relation to JAMES computer system with our service providers

Responsibility for Quality Assurance under the lead of the Administration Manager

Responsible for Service Level Agreements with external agencies for managed projects

Delivery of Projects

Ensure the effective delivery of all JAMES Projects to the standards defined by the Board, funders and referring agencies

General Duties and Commitments

Work the flexible hours, that may from time-to-time be appropriate to, and required, for delivery of project or service within the context of weekends and evenings

Work to policies, procedures and expectations of JAMES

Undertake training as required for both professional and personal development

Provide training to staff as required

Attend meetings as required

Carry out such other duties as required in any part of the organisation as may reasonably be expected

Assist and support colleagues and volunteers at all times

To cover sessions and complete face-to-face work where necessary and appropriate

To understand and respond to the barriers faced by children, young people and families in the Bradford District

Maintain a non-discriminately attitude to all people at all times, supporting diverse opportunities to participation and engagement