Operations Manager (Events)

The ExcluSec Group; Bolton; On-site; GBP 33,000; Full time

Job summary

A security services provider in Bolton is seeking an Operations Manager (Events) to lead its Events division. The role involves overseeing the team, managing recruitment, and ensuring operational excellence during events. Candidates must have a current SIA licence and a strong background in event management. This position offers opportunities for career progression and comprehensive training. Flexibility is essential as duties include working weekends and evenings.

Benefits

Access to company pool vehicle

Career development opportunities

Wagestream – draw down earned wages

Qualifications

• Experience in a similar role is essential.
• An SIA CCTV licence is preferred.
• 5 year verifiable work history is required.
• Eligible to work in the UK is essential.

Responsibilities

• Oversee and lead the Events division including event staff.
• Design and implement development programmes for the team.
• Manage recruitment and training within the Events division.
• Oversee event documentation and liaise with clients.
• Conduct welfare visits and manage on-call responsibilities.

Skills

Excellent communication skills

Customer service skills

Confidence in conflict resolution

Flexibility and professionalism

IT literate

Education

Level 3 or higher in Spectator Safety

Current valid SIA licence (Door Supervisor)

Full UK driving licence

Job description

Job Description

We are currently recruiting an Operations Manager (Events) to join our Head Office team in Bolton.

This is a key role where you will take responsibility for leading our Events branch within ExcluSec. You'll need to be able to work independently bringing your own experience and ideas into the business while working closely with the Managing Director to develop the team and help shape the future of the Events division. There is real opportunity for progression as the company continues to grow.

Hours

40 hours per week. Days, nights, evenings, weekends and bank holidays (flexibility required). You are able to work operational shifts as overtime providing KPIs are met.

Pay & Benefits

£32,444 per year. Access to company pool vehicle. Career development opportunities. Training opportunities. Wagestream.

Reporting To

Managing Director

The Role

To oversee and lead the Events division including Event Team Leaders and frontline event staff.

To design and implement development programmes including a Team Leader courses to build and strengthen the team.

To oversee recruitment within the Events division ensuring staff are selected, inducted and trained to company standards.

To review and approve event timesheets in a timely manner to ensure accurate invoicing.

To deal with pay queries from staff and invoice queries from clients.

To work with the Duty Supervisor (a shared resource) to oversee event rotas ensuring all shifts are covered effectively.

To manage on-call responsibilities for event sites responding to issues and ensuring service continuity.

To complete and update event documentation (assignment instructions, event plans, risk assessments) as required.

To liaise with clients in a professional manner attending pre-event planning meetings and post-event debriefs.

To conduct welfare visits and on-site checks during events addressing any operational issues promptly.

To assist with HR-related responsibilities such as probationary reviews, investigations, disciplinaries and performance management.

To identify opportunities to improve services support business growth and promote the Events division.

To complete accurate handover reports, event reviews and other administrative duties as required.

Work operational on the ground to ensure we maintain a team bond.

Any other duties commensurate with the role.

Job Requirements

Hold a current valid SIA licence (Door Supervisor) is essential.

Level 3 or higher in Spectator Safety is essential.

Experience in a similar role is essential.

An SIA CCTV licence is preferred.

A full UK driving licence is essential.

A willingness to work days, nights, evenings and weekends is required.

A flexible and professional approach to work is essential.

Excellent communication and customer service skills are essential.

Excellent command of English both written and verbal is essential.

Confidence and ability to deal with difficult situations (including those involving conflict) is essential.

Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.

Eligible to work in the UK is essential.

Have a 5 year verifiable work history is essential.

IT literate is essential.

Please note: If you do not meet the essential criteria for this role, please do not apply.

About ExcluSec

ExcluSec is a privately owned professional reliable and accredited soft services provider based in Bolton, providing a range of tailored services to private individuals, charitable organisations and corporate clients throughout the North West and the UK.

Employment with the ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful you will be required to complete a company induction prior commencing employment.

We offer a range of employee benefits including access to Wagestream – an app-based service that allows employees to draw down 50% of their earned wages. We also provide the additional training required to renew SIA licences (First Aid and Upskilling) free of charge to all employees who work on a regular basis.