Operations Manager Emergency Duty Service

East Sussex County Council; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Eastbourne is seeking an Operations Manager to lead and support Children’s Services Single Point of Advice and Emergency Duty Service. The ideal candidate will have strong safeguarding expertise and a relevant social work qualification. Responsibilities include overseeing day-to-day operations, ensuring budget management, and improving service performance. This role is a 12-month fixed-term position.

Qualifications

• Registered with the professional regulatory body.
• Knowledge of child protection procedures, relevant legislation, and case law.
• Ability to produce detailed written reports.

Responsibilities

• Lead and support a team delivering high-quality social work services.
• Oversee day-to-day management of SPOA and EDS service areas.
• Ensure performance targets are met and services continuously improve.

Skills

Strong safeguarding expertise

Communication skills

Negotiation and influencing skills

Education

Social Work qualification

Management Qualification NVQ Level 4

Job description

Can you inspire a team, deliver results, and ensure every child receives the care they need? We're looking for an Operations Manager to lead, inspire, and support a dedicated team delivering high-quality social work services for children and families. We are looking for an Operations Manager (12-month fixed-term) to lead and support Children's Services Single Point of Advice (SPOA) & Emergency Duty Service. An Operations Manager oversees the day-to-day management of the SPOA and EDS service areas, ensuring budgets are well managed, resources are balanced, performance targets are met, and services continuously improve. Sitting within Locality Social Care, it requires strong safeguarding expertise and experience in statutory work. The post holder is responsible for overseeing screening and assessment processes in both services, ensuring decisions are proportionate, safe, and made in line with procedures and timescales.

• A recognised Social Work qualification and current registration with the professional regulatory body.
• a Management Qualification NVQ Level 4 or a commitment to gain an equivalent qualification.
• Knowledge of child protection procedures and childcare planning, relevant legislation and case law.
• Communication skills with the ability to produce detailed written reports on technical matters for a broad audience and able to use negotiation and influencing /presentation skills