Operations Manager - Cumbria, Dumfries and Northumberland

Co-op Group; Legbourne; Remote; GBP 48,000 - 62,000; Full time

Job summary

A leading retail cooperative in England is looking for an Operations Manager to lead and empower Store Managers across multiple locations. This role involves driving commercial success, building talent, and supporting the team in delivering the Co-op's values. Ideal candidates will have significant experience in managing multi-site teams and a proven ability to implement change successfully. The position offers excellent benefits, including a competitive salary and remote work with travel across the region.

Benefits

Annual bonus based on performance

28 days holiday, increasing to 32

Pension with up to 10% employer contributions

Private healthcare

Subsidised onsite gym access

Career development coaching

Qualifications

• Significant experience in motivating and managing multi-site teams.
• Strong interpersonal skills to develop new relationships.
• Proven track record in a fast-paced environment.

Responsibilities

• Provide leadership to store managers, driving capability and talent.
• Deliver operational plans and business growth.
• Direct focus and energy to align with store missions.

Skills

Motivating teams

Building relationships

Leading change

Improving commercial delivery

Developing area plans

Job description

Operations Manager - Cumbria, Dumfries and Northumberland

£48,000 to £62,000 plus excellent benefits including company car (Work level 5). Remote with significant travel across Cumbria, Dumfries and Northumberland; travel expenses will be covered whilst travelling within your patch.

We’re looking for an Operations Manager to join and help lead, empower, and coach a team of Store Managers. You’ll support stores across Cumbria, Dumfries and Northumberland areas to deliver our Co‑op purpose and vision of co‑operating to build more value for our member owners every day.

You’ll need to actively model our Co‑op values and behaviours to create an inclusive culture where every colleague can reach their potential and thrive, and our society benefits from what we do. If you’ve got the strong leadership skills to manage a team remotely, then we can offer you the opportunity to grow your career and make a real impact across our business.

What you’ll do

• Provide leadership to store managers for convenience stores, driving capability and growing talent
• Deliver commercial, customer, colleague and people measures within agreed budgets
• Lead and deliver operational omni‑channel plans in service of our vision and to grow our business
• Enable and empower teams to deliver our store purpose and our vision of co‑operating safely and legally for a fairer world for our colleagues, customers, and communities
• Direct energy and focus on the right places depending on the mission of the stores in your wider team

This role would suit people who have

• Significant experience of motivating, developing and performance managing colleagues to inspire operational excellence across multi‑site teams
• The ability to interact with and understand others, develop new relationships, and build on existing relationships
• Experience in leading sustainable change on multiple activities
• A proven track record of significantly improving commercial delivery and leadership within a fast‑paced environment
• Experience of managing multiple partners and influencing others to make sure that the needs of colleagues, customers and members are met
• The ability to develop area plans in line with customer, commercial and operational strategy, as well as succession plans for colleagues

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme – Co‑op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

Please note that we may close applications for this role early.

As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co‑op colleague, this does not need to be completed.