Operations Manager - Complex Care- West Midlands

OneCall24 Limited; West Midlands; On-site; GBP 50,000 - 55,000; Full time

Job summary

A healthcare organization in the West Midlands is seeking an experienced Operations Manager - Complex Care to lead a dedicated team ensuring the delivery of high-quality care. You will oversee complex care packages, manage performance, and drive financial success. The ideal candidate will have a strong background in homecare management, excellent people skills, and a proactive approach to risk management.

Qualifications

• Passion for delivering high-quality complex care.
• Strong people management and mobilisation experience.
• Proven experience in complex care or homecare management.

Responsibilities

• Ensure excellent levels of service delivery.
• Lead and develop the Community Care Lead team.
• Set and achieve KPIs, conduct performance reviews.

Skills

High-quality complex care delivery

People management

Financial performance understanding

Stakeholder engagement

Risk management

Excellent communication

Job description

Role: Operations Manager - Complex Care

Location: West Midlands

Salary: £50 000 - £55 000

OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you. As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.

Key Responsibilities:

• Ensuring excellent levels of service delivery
• Leadership and development of the Community Care Lead team
• Performance management - set and achieve KPIs, conduct performance reviews, and manage team performance
• Ensure operational excellence by overseeing daily operations and key processes
• Drive financial performance to align with and exceed budget requirements
• Develop and maintain strong, long‑standing relationships with internal and external stakeholders
• Efficient mobilisation and onboarding of new business, in conjunction with clinical and wider operational teams
• Collaborate effectively with clinical, operational, and business development teams
• Manage and mitigate operational risks to ensure service continuity and compliance
• Lead continuous quality improvement initiatives in line with our quality agenda

We are looking for a talented individual with:

• A passion for delivering high‑quality complex care
• Strong people management and mobilisation experience
• Proven experience in complex care or homecare management
• Commercial experience with a strong understanding of financial and business performance
• A solid understanding of CQC regulations and legislative requirements
• Strong relationship‑building and stakeholder engagement skills
• A proactive approach to identifying, managing, and mitigating risks
• A willingness to travel across regions as required
• A motivational leadership style with a track record of developing high‑performing teams
• Excellent communication, organisational, and problem‑solving abilities