Operations Manager - Complex Care

OneCall24 Limited; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking an Operations Manager to oversee complex care packages and lead the Community Care Lead team. The ideal candidate will have strong management skills, proven experience in complex care, and a solid understanding of financial performance. This role involves ensuring the highest standards of care and operational excellence.

Qualifications

• Strong people management and mobilisation experience.
• Proven experience in complex care or homecare management.
• Strong understanding of CQC regulations and legislative requirements.

Responsibilities

• Ensure excellent levels of service delivery.
• Manage team performance and conduct performance reviews.
• Drive financial performance to align with budget requirements.

Skills

People management

Complex care management

Financial performance understanding

Stakeholder engagement

Communication skills

Job description

Responsibilities

• Ensuring excellent levels of service delivery
• Leadership and development of the Community Care Lead team
• Performance management - set and achieve KPIs, conduct performance reviews, and manage team performance
• Ensure operational excellence by overseeing daily operations and key processes
• Drive financial performance to align with and exceed budget requirements
• Develop and maintain strong, long‑standing relationships with internal and external stakeholders
• Efficient mobilisation and onboarding of new business, in conjunction with clinical and wider operational teams
• Collaborate effectively with clinical, operational, and business development teams
• Manage and mitigate operational risks to ensure service continuity and compliance
• Lead continuous quality improvement initiatives in line with our quality agenda

Qualifications

• Strong people management and mobilisation experience
• Proven experience in complex care or homecare management
• Commercial experience with a strong understanding of financial and business performance
• A solid understanding of CQC regulations and legislative requirements
• Strong relationship‑building and stakeholder engagement skills
• A proactive approach to identifying, managing, and mitigating risks
• A willingness to travel across regions as required
• A motivational leadership style with a track record of developing high‑performing teams
• Excellent communication, organisational, and problem‑solving abilities

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you.

As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.