Operations Manager Cleaning Services

Cleaning112 Ltd; Walsall; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A cleaning services company is seeking an experienced Operations Manager to oversee operations across multiple sites in Walsall. This full-time, permanent role involves project management, team leadership, and ensuring high service quality. Ideal candidates should have a background in cleaning services, excellent budget management skills, and knowledge of health and safety regulations. This position offers flexitime and a company pension, and requires a proactive and adaptable leader.

Benefits

Company pension

Employee discount

Flexitime

Qualifications

• 5+ years of experience in project or operations management, ideally in cleaning or service industries.
• Knowledge of health & safety standards and cleaning industry regulations.
• Strong IT skills in workforce management systems.

Responsibilities

• Plan, coordinate, and manage cleaning projects from initiation to completion.
• Oversee daily operations across multiple sites, ensuring service quality and efficiency.
• Manage client relationships, handle queries, and resolve service issues promptly.

Skills

Strong leadership and team management

Excellent organisational and planning skills

High attention to detail and quality standards

Effective communication and customer service

Budget management and cost control

Problem‑solving and decision‑making

Time management and multitasking

Health & safety compliance

Education

Degree in Science, Engineering or Administration

Lean Six Sigma

Project Management Professional (PMP) or Certified Scrum Master

Tools

Scheduling and reporting software

Job description

Professional Summary

Highly organised and results‑driven Operations Manager with proven experience in overseeing commercial and residential cleaning operations. Skilled in coordinating teams, managing contracts, maintaining service quality, and ensuring projects are delivered on time, within budget, and to the highest standards. Strong leadership abilities combined with excellent communication, planning, and problem‑solving skills.

Key Responsibilities

• Plan, coordinate, and manage cleaning projects from initiation to completion
• Oversee daily operations across multiple sites, ensuring service quality and efficiency
• Lead, train, and supervise cleaning teams, promoting high performance and professionalism
• Develop project schedules, allocate resources, and manage staffing levels
• Conduct site inspections and quality control audits to maintain high standards
• Manage client relationships, handle queries, and resolve service issues promptly
• Ensure compliance with health & safety regulations and company policies
• Monitor budgets, control costs, and prepare operational reports
• Manage procurement of equipment, supplies, and materials
• Implement performance improvement strategies and operational efficiencies

Key Skills & Competencies

• Strong leadership and team management
• Excellent organisational and planning skills
• High attention to detail and quality standards
• Effective communication and customer service
• Budget management and cost control
• Problem‑solving and decision‑making
• Time management and multitasking
• Health & safety compliance

Qualifications & Experience

• Proven experience in project management or operations management
• Background in cleaning services, facilities management, or service‑based industries preferred
• Knowledge of health & safety standards and cleaning industry regulations
• Strong IT skills including scheduling, reporting, and workforce management systems
• Project Management Professional (PMP) or Certified Scrum Master
• Lean Six Sigma (Essential)
• Degree in Science, Engineering or Administration.

Personal Attributes

• Reliable and professional
• Proactive and adaptable
• Strong work ethic
• Calm under pressure
• Client‑focused mindset

Job Types

Full-time, Permanent

Benefits

• Company pension
• Employee discount
• Flexitime

Experience

Operations Manager: 5 years (preferred)

Work Location

Hybrid remote in Walsall WS1