Operations Manager - Chelsea

David Lloyd Leisure; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading leisure company is seeking a passionate Operations Manager in City of Westminster. The role focuses on leading and managing operational services to enhance member experience while ensuring health and safety compliance. Ideal candidates should have substantial experience in service management and a strong commitment to customer service. Attractive perks include free club membership, discounts, and career advancement opportunities.

Benefits

Free Club Membership for you and your family

Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading various functions with variable challenges.
• Passionate about customer service.

Responsibilities

• Lead and operate a successful DL Club.
• Ensure compliance with health & safety regulations.
• Act as Duty Manager as needed.

Skills

Operational service management

Customer service

Financial planning

Job description

Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Operations Manager to join our team! Operation s Manager s are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will r egularly act as Duty Manager, and alongside your team, ensur e health & safety and compliance regulations are adhered to, maximising member experience.

Requirements

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts.
• Experience of financial planning and management.
• P assionate about customer service.
• We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Perks

• Free Club Membership for you and your family!
• Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App : Get paid on demand !